Natalia Carrero
South Yarra
Summary
Dynamic marketing professional with a proven track record at Cigars Australia, excelling in branding and event coordination. Recognized for enhancing customer loyalty through effective community engagement and analyzing campaign performance. Adept at resolving customer complaints and fostering a positive team environment, driving consistent sales growth and client satisfaction.
Overview
4
4
years of professional experience
Work History
Marketing Assistant
Cigars Australia
02.2024 - 03.2025
- Assisting marketing team with completing projects
- Maintained accurate records of promotional events and customer interactions.
- Managed community forum, encouraging discussions that positively impacted brand loyalty.
- Adapted branding messages to align with diverse audience segments, ensuring widespread appeal.
- Analyzed campaign performance to refine tactics and boost future engagement.
Store Manager
City Cave Wellness Center
01.2022 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Representative Team Leader
VIcttoria Coffee
04.2021 - 01.2022
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
Education
No Degree - Marketing Management
Holmesglen Institute of TAFE
Melbourne, VICSkills
- Branding
- Event coordination
- Administrative support
- Calendar management
- Punctual and reliable
- Customer complaint resolution
Timeline
Marketing Assistant
Cigars Australia
02.2024 - 03.2025
Store Manager
City Cave Wellness Center
01.2022 - 02.2023
Sales Representative Team Leader
VIcttoria Coffee
04.2021 - 01.2022
No Degree - Marketing Management
Holmesglen Institute of TAFE
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