Natalia D'Accione
Gold Coast,Australia
Summary
Specialising in operational management within residential construction, with a strong focus on team leadership and process optimisation. Proven track record of enhancing workflows, managing cross-functional teams, and establishing dedicated departments to support project success and improve customer experiences.
Overview
9
9
years of professional experience
Work History
Operations Coordinator (Department Manager)
Avia Homes Pty Ltd
03.2025 - Current
- Manage the Pre-Site Coordinators, Permits and Interior Design departments, providing leadership, coaching and performance management.
- Recruit, onboard and develop team members across multiple teams.
- Coordinate workflow across Pre-Site Coordinators, Permits, Interior Design, Drafting and Estimating.
- Oversee single-storey, double-storey, custom homes, Greenfield Estate and infill/knockdown rebuild projects across Queensland.
- Drive improvements to project cycle timeframes through process review and continuous improvement.
- Implemented Monday.com workflows improving visibility and accountability.
- Introduced forecasting, increasing monthly site starts from 15 to a consistent 30.
- Established a dedicated Permits team.
- Implemented multiple interior design selection pathways across product types.
- Maintain relationships with certifiers, engineers, surveyors and energy assessors.
- Review and update processes, procedures and documentation.
Customer Relationship Manager
Coral Homes Pty Ltd
02.2024 - 03.2025
- Achievement: Manager of the Year Nominee (2024)
- Led a team of 20 Customer Relationship Coordinators managing Greenfield Estate, infill development, acreage and knockdown rebuild projects across Queensland and New South Wales.
- Increased monthly site starts from 75 to 95–100.
- Managed KPIs, workflow planning and departmental performance.
- Partnered with Sales, Drafting, Estimating, Construction and Operations.
- Managed escalated customer matters.
- Recruited, coached and developed team members.
Workflow Manager
Coral Homes Pty Ltd
02.2023 - 02.2024
- Managed workflow across the Pre-Site Coordinator team.
- Completed forecasting across pre-construction teams to achieve monthly site starts.
- Oversaw resource planning and capacity.
- Implemented workflow improvements.
- Supported strategic operational initiatives.
Customer Relationship Team Leader
Coral Homes Pty Ltd
05.2021 - 02.2023
- Achievement: Living the Values – Lead with Passion Award (2022); Outstanding Performer (2021); Service Excellence Nominee (2021); Customer Focus Nominee (2021)
- Led and mentored the Customer Relationship team.
- Improved procedures and workflows.
- Managed workflow allocation.
- Recruited and trained staff.
- Managed escalated customer concerns.
Customer Relationship Coordinator
Coral Homes Pty Ltd
03.2020 - 05.2021
- Coordinated up to 80 pre-construction projects.
- Managed customer communication.
- Liaised with external stakeholders.
- Resolved approval issues.
Administration Assistant
Usher Group Pty Ltd
03.2019 - 03.2020
- Payroll reconciliation.
- Commercial estimating support.
- Operational reporting.
- Administrative support.
Receptionist
Rapid Solutions Pty Ltd
08.2017 - 02.2019
- Managed front office.
- Supported leadership.
- Assisted finance.
- Coordinated office administration.
Education
Diploma of Project Management -
einstitute
01-2021
Bachelor of Business - Hotel & Event Management
Griffith University
01-2016
Skills
- Pre-Construction Operations Management
- People Leadership
- Customer Experience
- Workflow and Process Improvement
- Operational Planning and Forecasting
- Stakeholder Management
- Recruitment and Team Development
- Systems Implementation
Timeline
Operations Coordinator (Department Manager)
Avia Homes Pty Ltd
03.2025 - Current
Customer Relationship Manager
Coral Homes Pty Ltd
02.2024 - 03.2025
Workflow Manager
Coral Homes Pty Ltd
02.2023 - 02.2024
Customer Relationship Team Leader
Coral Homes Pty Ltd
05.2021 - 02.2023
Customer Relationship Coordinator
Coral Homes Pty Ltd
03.2020 - 05.2021
Administration Assistant
Usher Group Pty Ltd
03.2019 - 03.2020
Receptionist
Rapid Solutions Pty Ltd
08.2017 - 02.2019
Diploma of Project Management -
einstitute
Bachelor of Business - Hotel & Event Management
Griffith University