Natalia Duran

• Cleaning National company. Principal responsibility of Rosters, timesheets, audits, inspections, toolbox for 40 employees.
• Recognition and leadership monthly initiatives.
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• Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
• Cultivated strong relationships with clients, leading to repeat business and referrals.
• updated spreadsheets with statistical , financial and non- financial information.
• Monthly Inventory.
• Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.

- Education and migration agency, I was in charge of the external communication with our customers and stakeholders.

-Customer service in social media.

- Conferences and meetings with the new students off shore and on shore.

- Student support based in Melbourne.

- Created engaging content for Instagram and Facebook.

- Created events for students, such as work shops or conferences.

-Updated spreadsheets with statistical information.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.