Summary
Overview
Work History
Education
Skills
Languages
Certification
Software
Timeline
Generic

Natalia Gamez

CRM Coordinator
Benowa,QLD

Summary

Service-oriented in CRM post-Sales with more than 7 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Woking hand by hand with different stakeholders, internal and external clients.

Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.

Enthusiastic but also strict CRM Coordinator skilled in Customer Service, personnel management and stakeholder management with ability to streamline daily activities for maximized productivity working different departments within the organization. Detail-oriented and dedicated to cultivating efficient environments for top service. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of commitment and proactivity and training in customer service. Motivated to learn, grow and excel in the organization which I be part of.

My background always has been characterized by successful experience in proactivity, charming service and have met the deliverables. Recognized consistently for performance excellence and contributions to success in customer service industry. excellent attitude, charisma, Strengths in communications, teamwork, excel and different tracking platforms backed by training in CRM.

Overview

2
2
Languages
3
3
Certifications
8
8
years of post-secondary education
11
11
years of professional experience

Work History

Cleaning Department Coordinator

Xavier College
Melbourne , VIC
2017.08 - 2021.03
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Surpassed sales goals by improving service delivery.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 20 hours per week instead of 30.
  • Evaluated employee performance and developed improvement plans.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Completed payslips, timesheets, schedules, shift reports and other business documentation.

Coordinator of Customer Relationship Management

Kimberly Clark Corp
Bogota , Colombia
2010.06 - 2017.07
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Face diversity of challenges as a young leader which contributed on my professional and personal growth.
  • Prepared a variety of different communications, reports and documents to ensure smooth operations in Colombia and South America.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered value campaigns post customer services to the final client locations within specific timeframes.
  • Improved coverage indicators through consistent hard work and dedication.
  • Worked closer with stakeholders and customers to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed and keep the teamwork joint.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Resolved conflicts and negotiated mutually beneficial agreements.
  • Carried out day-day-day duties accurately and efficiently.
  • Used Excel, Sales Force SAP, Microsoft Word and other software tools to create documents, storage and track data and other communications.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assisted organization with transitioning from paper invoicing to SAP, Sales Force and point-of-sale systems, which resulted in overall efficiency.
  • Consistently managed 25-person staff in all Colombia, effectively resolving issues, which help to get resulted in top ranking out of 100 best companies to work in Colombia.
  • Worked with marketing department to launch and manage promotional activities and campaigns.

Education

BBA - International Economic Relations

Autonoma University of Colombia
Bogota, Colombia
2010.08 - 2016.03

Advance Diploma - Project Management

Australian Pacific College
Gold Coast, QLD
2019.04 - 2021.03

Skills

Excellent Customer Service

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Languages

Spanish

English

Certification

Advanced Diploma Project Management

Software

SAP

Sales Force

Excel Advanced Macros and Reports

Timeline

Advanced Diploma Project Management

2021-03

Advance Diploma - Project Management

Australian Pacific College
2019.04 - 2021.03

Cleaning Department Coordinator

Xavier College
2017.08 - 2021.03

Advanced Excel

2017-07

International Economic Relationship Professional

2016-03

BBA - International Economic Relations

Autonoma University of Colombia
2010.08 - 2016.03

Coordinator of Customer Relationship Management

Kimberly Clark Corp
2010.06 - 2017.07
Natalia GamezCRM Coordinator