Natalia Gordin

• Attend weekly face-to-face sessions at two high schools over a 20-week period.
• Build rapport with young individuals aged 13–15, tailoring mentoring approaches to meet their unique needs.
• Support students in planning and organising educational and recreational activities that encourage engagement and growth.
• Provide emotional support to foster resilience, self-confidence, and a strong sense of self.
• Guide young people in exploring personal interests and identifying their strengths and passions.
• Use goal-setting strategies to encourage personal accountability and progress toward individual objectives.
• Offer consistent positive reinforcement to nurture hope, confidence, and a sense of belonging.

• Support clients in their daily routines with compassion and consistency, promoting autonomy, dignity, and emotional safety.
• Collaborate with clients to set meaningful, personal, and achievable goals that foster growth, independence, and a sense of purpose.
• Create safe, trusting spaces through open-hearted communication, deep listening, and genuine connections with clients and their families.
• Maintain clear, thoughtful records of client progress to ensure ongoing support and continuity of care.
• Accompany clients to appointments, programs, and community spaces, helping to build a strong sense of belonging, inclusion, and confidence in navigating the world.

DESIGN RELATED EXPERIENCE

• Conducted comprehensive market research and competitor analysis to identify trends, opportunities, and challenges, with a focus on understanding people’s needs and behaviours.
• Presented key insights to internal teams to support person-centred approaches in problem-solving and service design.
• Helped facilitate collaborative workshops that encouraged open communication, creativity and shared understanding among diverse groups.
• Prepared visually engaging research reports and presentation materials to clearly communicate ideas and recommendations to stakeholders.
• Visited a range of community and commercial spaces to observe real-life experiences, identify challenges, and suggest improvements to support better outcomes for individuals.

• Designed wayfinding systems that prioritised user experience, helping people feel confident and supported in unfamiliar spaces.
• Analysed how people move through spaces to create environments that were accessible, inclusive, and easy to navigate.
• Developed clear and structured communication tools (e.g., signage frameworks and visual maps) to guide users through complex environments.
• Identified key moments where people might feel overwhelmed or disoriented, and created solutions to support smoother transitions.
• Interpreted technical plans and worked with multidisciplinary teams to ensure the physical environment met real human needs.
• Collaborated closely with others to solve problems creatively and adapt strategies to suit different individuals and communities.
• Created clear presentations and visual materials to support team communication and ensure all stakeholders were informed, included and aligned.

• Coordinated a variety of client and internal events from planning through to delivery, ensuring inclusive, positive experiences tailored to individual needs.
• Collaborated with cross-functional teams and maintained open communication with clients to manage expectations, address challenges and create supportive environments.
• Welcomed and assisted guests at large functions, providing a calm and friendly point of contact.
• Developed practical tools and training resources to help streamline internal processes and support team confidence and clarity.
• Mentored new staff and interns, fostering a collaborative and supportive team culture.

• Helped design and deliver engagement programs that improved how people experienced services and spaces, with a focus on meaningful connection and clear communication.
• Worked across multiple projects to support inclusive strategies for clients in education, community infrastructure, finance and retail.
• Coordinated a national project aimed at increasing customer satisfaction across 24 community shopping centres—managing logistics, guiding creative processes and supporting teams from start to finish.
• Helped reshape customer service standards for a financial organisation to better reflect empathy, integrity, and alignment with their values.
• Created toolkits and resources to support teams in understanding and delivering on new organisational visions, with an emphasis on the end experience for individuals.
• Contributed to thoughtful communication planning, brainstorming inclusive solutions, and supporting projects with care, structure, and attention to detail.
• Researched audience needs, community contexts, and engagement opportunities to guide the development of impactful and people-first strategies.