Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Volunteer Experience
Timeline
Generic

NATALIA JEYNES

Noosa Heads,QLD

Summary

Energetic, hard-working hospitality professional with excellent communication skills gained in luxury customer service environment. Proven ability to lead a team delivering service excellence, demonstrating meticulous attention to detail. Working equally well as part of a team or individually.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Stewardess

M/Y GAME CHANGER
10.2022 - 08.2024
  • Private support vessel for Motor Yacht Tranquillity, home to a live-aboard owner, providing full hospitality/exploration support for worldwide scientific research and guest use.
  • Delivered all interior housekeeping operations providing highest standards of cleanliness and hygiene.
  • Coordinated support across both vessels, demonstrating agility in response and team cooperation
  • Diligently adhered to and executed the safety protocols and procedures, indicating rigorous attention to detail and commitment
  • Safety support during demanding aquatic activities including scuba diving on a daily basis, underlining physical fitness and readiness to handle strenuous tasks
  • Planned, organised, and delivered diverse events, including beach set-ups, guest parties, paint and sips, flower arrangement parties, showcasing leadership skills, time management, resource allocation and problem-solving skills
  • Private support vessel for Motor Yacht Tranquillity, home to a live-aboard owner, providing full hospitality/exploration support for worldwide scientific research

Temp Stewardess

M/Y Hodor + M/Y Lonian
09.2022 - 11.2022
  • 2 Month Temp work
  • Complete a pacific crossing from San Diego to Tahiti

Stewardess

M/Y FLAG
07.2021 - 05.2022
  • Operated in both private and charted environments, working smoothly in a team of 17 crew members
  • Managed a fast-paced and demanding schedule with frequent itinerary changes and quick turnarounds, transitioning seamlessly between heavy boss use and busy high profile charters.
  • Covering both the Mediterranean and Caribbean seasons. Demonstrating resourcefulness and the capability to handle high-pressure situations over a long period of time.
  • Responsible for monitoring extensive interior maintenance during the shipyard period in the Caribbean, requiring meticulous attention to detail and upkeep skills.
  • Completed three Atlantic crossings

Stewardess

M/Y LUNA B
04.2021 - 07.2021
  • Part of a large 21-member crew, performing diversified duties within a team of 6 interior professionals
  • Delivered complete range of housekeeping duties demonstrating practical operational knowledge and skill as well as teamwork and flexibility: off-charter duties including crew mess duties, provisioning, managing medical inventory, housekeeping and laundry
  • On charter duties include performing guest breakfast service, transitioning to daily housekeeping including laundry, assisting with lunch and evening service as required, on call, on demand steward services
  • Planned, organised and delivered a variety of social and entertainment events and celebrations demonstrating event coordination skills
  • Maintained vessel’s interior in standby setting and set up regular client viewings as part of the marketing/sales process
  • I enhanced aesthetic appeal of settings through regular flower arrangements, demonstrating commitment to customer service excellence
  • Offered high-level silver service, emphasizing superior standards in serving meals and beverages
  • Maintained and nurtured all onboard plants, demonstrating attention to detail and caretaking ability

Stewardess

M/y De-De
11.2020 - 04.2021
  • Responsible for creating all provisioning lists for a crew of 9 members, including all food, drinks, stationery and toiletries
  • Assisted senior crew members with daily cleaning tasks and maintaining private and common areas
  • Managed guest and crew laundry services promptly with high attention to detail
  • Assisted with guest services, ensuring excellent service standards
  • Participated in yacht safety drills and required safety procedures

Stewardess

M/Y Sea Raider V
06.2020 - 10.2020
  • Sea Raider V is a 40m private motor yacht (Sunseeker) based in the Mediterranean, with 8 crew and up to 12 guests. I worked as part of an interior team of 3.
  • Sea Raider V is used heavily by the owners who are an experienced yachting family from Brazil with three children aged 10, 13, 15. The longest trip this season was 56 days with a total of 11 guests on board and the family used the boat almost every weekend during the season.
  • My duties predominantly included service, housekeeping and laundry with some time on deck completing wash downs, packing away inflatables, running fenders, spring lines and straight backs coming into port.
  • The workload of all interior duties was shared equally between the three girls. I have been responsible for breakfast, lunch and dinner set ups and service, housekeeping which includes detail cleaning cabins and turndowns, laundry and ironing for guests and crew.
  • I also worked as a service stewardess at the owners villa for a week.

Education

Bachelor of Nutrition And Dietetics -

University Of The Sunshine Coast
07.2019

Queensland Certificate of Education -

Matthew Flinders Anglican College
12.2016

Bachelor of Design And Visual Communication -

University Of The Sunshine Coast
07.2000

Skills

  • Leadership and team management
  • Excellent communication and interpersonal skills
  • Ability to work within and between multidisciplinary groups
  • Decision making and problem solving abilities
  • Tenacious
  • Adaptable
  • Organised
  • Motivated
  • Self-driven
  • Positive attitude
  • Discretion

Certification

  • Advanced First Aid
  • Advanced CPR
  • Silver Medallion
  • Duke of Edinburgh
  • Certificate III Hospitality
  • Food and Hygiene level II
  • WSET level 1 wine
  • Padi Advanced Diver
  • Hyperlite I chamber operator

Hobbies and Interests

Health and fitness, swimming in state-level competitions, surf lifesaving, water polo, cross-country running, triathlons, yoga, diving, surfing, snowboarding.

Volunteer Experience

  • Patrol member at Sunshine Beach Surf Lifesaving Club
  • Coaching and water safety for junior lifesavers
  • Water Safety Noosa Triathlon
  • Volunteer work in the Philippines (teaching English and hair dressing skills)

Timeline

Senior Stewardess

M/Y GAME CHANGER
10.2022 - 08.2024

Temp Stewardess

M/Y Hodor + M/Y Lonian
09.2022 - 11.2022

Stewardess

M/Y FLAG
07.2021 - 05.2022

Stewardess

M/Y LUNA B
04.2021 - 07.2021

Stewardess

M/y De-De
11.2020 - 04.2021

Stewardess

M/Y Sea Raider V
06.2020 - 10.2020

Bachelor of Nutrition And Dietetics -

University Of The Sunshine Coast

Queensland Certificate of Education -

Matthew Flinders Anglican College

Bachelor of Design And Visual Communication -

University Of The Sunshine Coast

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NATALIA JEYNES