NATALIA JEYNES
Noosa Heads,QLD
Summary
Energetic, hard-working hospitality professional with excellent communication skills gained in luxury customer service environment. Proven ability to lead a team delivering service excellence, demonstrating meticulous attention to detail. Working equally well as part of a team or individually.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Stewardess
M/Y GAME CHANGER
10.2022 - 08.2024
- Private support vessel for Motor Yacht Tranquillity, home to a live-aboard owner, providing full hospitality/exploration support for worldwide scientific research and guest use.
- Delivered all interior housekeeping operations providing highest standards of cleanliness and hygiene.
- Coordinated support across both vessels, demonstrating agility in response and team cooperation
- Diligently adhered to and executed the safety protocols and procedures, indicating rigorous attention to detail and commitment
- Safety support during demanding aquatic activities including scuba diving on a daily basis, underlining physical fitness and readiness to handle strenuous tasks
- Planned, organised, and delivered diverse events, including beach set-ups, guest parties, paint and sips, flower arrangement parties, showcasing leadership skills, time management, resource allocation and problem-solving skills
- Private support vessel for Motor Yacht Tranquillity, home to a live-aboard owner, providing full hospitality/exploration support for worldwide scientific research
Temp Stewardess
M/Y Hodor + M/Y Lonian
09.2022 - 11.2022
- 2 Month Temp work
- Complete a pacific crossing from San Diego to Tahiti
Stewardess
M/Y FLAG
07.2021 - 05.2022
- Operated in both private and charted environments, working smoothly in a team of 17 crew members
- Managed a fast-paced and demanding schedule with frequent itinerary changes and quick turnarounds, transitioning seamlessly between heavy boss use and busy high profile charters.
- Covering both the Mediterranean and Caribbean seasons. Demonstrating resourcefulness and the capability to handle high-pressure situations over a long period of time.
- Responsible for monitoring extensive interior maintenance during the shipyard period in the Caribbean, requiring meticulous attention to detail and upkeep skills.
- Completed three Atlantic crossings
Stewardess
M/Y LUNA B
04.2021 - 07.2021
- Part of a large 21-member crew, performing diversified duties within a team of 6 interior professionals
- Delivered complete range of housekeeping duties demonstrating practical operational knowledge and skill as well as teamwork and flexibility: off-charter duties including crew mess duties, provisioning, managing medical inventory, housekeeping and laundry
- On charter duties include performing guest breakfast service, transitioning to daily housekeeping including laundry, assisting with lunch and evening service as required, on call, on demand steward services
- Planned, organised and delivered a variety of social and entertainment events and celebrations demonstrating event coordination skills
- Maintained vessel’s interior in standby setting and set up regular client viewings as part of the marketing/sales process
- I enhanced aesthetic appeal of settings through regular flower arrangements, demonstrating commitment to customer service excellence
- Offered high-level silver service, emphasizing superior standards in serving meals and beverages
- Maintained and nurtured all onboard plants, demonstrating attention to detail and caretaking ability
Stewardess
M/y De-De
11.2020 - 04.2021
- Responsible for creating all provisioning lists for a crew of 9 members, including all food, drinks, stationery and toiletries
- Assisted senior crew members with daily cleaning tasks and maintaining private and common areas
- Managed guest and crew laundry services promptly with high attention to detail
- Assisted with guest services, ensuring excellent service standards
- Participated in yacht safety drills and required safety procedures
Stewardess
M/Y Sea Raider V
06.2020 - 10.2020
- Sea Raider V is a 40m private motor yacht (Sunseeker) based in the Mediterranean, with 8 crew and up to 12 guests. I worked as part of an interior team of 3.
- Sea Raider V is used heavily by the owners who are an experienced yachting family from Brazil with three children aged 10, 13, 15. The longest trip this season was 56 days with a total of 11 guests on board and the family used the boat almost every weekend during the season.
- My duties predominantly included service, housekeeping and laundry with some time on deck completing wash downs, packing away inflatables, running fenders, spring lines and straight backs coming into port.
- The workload of all interior duties was shared equally between the three girls. I have been responsible for breakfast, lunch and dinner set ups and service, housekeeping which includes detail cleaning cabins and turndowns, laundry and ironing for guests and crew.
- I also worked as a service stewardess at the owners villa for a week.
Education
Bachelor of Nutrition And Dietetics -
University Of The Sunshine Coast
07.2019
Queensland Certificate of Education -
Matthew Flinders Anglican College
12.2016
Bachelor of Design And Visual Communication -
University Of The Sunshine Coast
07.2000
Skills
- Leadership and team management
- Excellent communication and interpersonal skills
- Ability to work within and between multidisciplinary groups
- Decision making and problem solving abilities
- Tenacious
- Adaptable
- Organised
- Motivated
- Self-driven
- Positive attitude
- Discretion
Certification
- Advanced First Aid
- Advanced CPR
- Silver Medallion
- Duke of Edinburgh
- Certificate III Hospitality
- Food and Hygiene level II
- WSET level 1 wine
- Padi Advanced Diver
- Hyperlite I chamber operator
Hobbies and Interests
Health and fitness, swimming in state-level competitions, surf lifesaving, water polo, cross-country running, triathlons, yoga, diving, surfing, snowboarding.
Volunteer Experience
- Patrol member at Sunshine Beach Surf Lifesaving Club
- Coaching and water safety for junior lifesavers
- Water Safety Noosa Triathlon
- Volunteer work in the Philippines (teaching English and hair dressing skills)
Timeline
Senior Stewardess
M/Y GAME CHANGER
10.2022 - 08.2024
Temp Stewardess
M/Y Hodor + M/Y Lonian
09.2022 - 11.2022
Stewardess
M/Y FLAG
07.2021 - 05.2022
Stewardess
M/Y LUNA B
04.2021 - 07.2021
Stewardess
M/y De-De
11.2020 - 04.2021
Stewardess
M/Y Sea Raider V
06.2020 - 10.2020
Bachelor of Nutrition And Dietetics -
University Of The Sunshine Coast
Queensland Certificate of Education -
Matthew Flinders Anglican College
Bachelor of Design And Visual Communication -
University Of The Sunshine Coast