Summary
Overview
Work History
Education
Skills
References (available upon request)
Timeline
Generic

Natalia Kovalova

Adelaide,SA

Summary

Proactive and passionate job seeker with extensive experience in customer service. Recently completed a Certificate III in Health Administration to transition into healthcare management. Looking for an opportunity to use my skills and knowledge in a new setting.

Overview

23
23
years of professional experience

Work History

Volunteer

Bridges and Pathways
03.2022 - Current
  • Maintaining client databases by using Excel spreadsheets
  • Using strong interpersonal communication skills to convey information to others.

Pet Stylist

Vesta Dog Grooming Studio
01.2021 - Current
  • Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
  • Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
  • Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
  • Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
  • Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
  • Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Managed inventory, ordered new supplies, and maintained optimal storage to meet expected needs.

Commercial Cleaner

ISS Facility Services
12.2015 - 05.2021
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.

Inventory Control Officer

Trade Euro System LTD
09.2005 - 04.2014
  • Improved inventory accuracy by implementing effective tracking and documentation procedures.
  • Coordinated annual physical inventories alongside external auditors for accurate reporting and financial reconciliation purposes.
  • Inventory warehouse stock on a monthly, quarterly, and annual basis.
  • Verified orders by comparing names and quantities of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Sales Assistant

Trade Euro System LTD
08.2001 - 08.2005
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Education

Bachelor of Business Administration - Economics And Management

Donetsk University of Management
Ukraine

Certificate III - Health Administration

Tafe SA
Adelaide SA
07.2024

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • MS Office
  • Medical software

References (available upon request)

Available upon request

Timeline

Volunteer

Bridges and Pathways
03.2022 - Current

Pet Stylist

Vesta Dog Grooming Studio
01.2021 - Current

Commercial Cleaner

ISS Facility Services
12.2015 - 05.2021

Inventory Control Officer

Trade Euro System LTD
09.2005 - 04.2014

Sales Assistant

Trade Euro System LTD
08.2001 - 08.2005

Bachelor of Business Administration - Economics And Management

Donetsk University of Management

Certificate III - Health Administration

Tafe SA
Natalia Kovalova