Natalia Kovalova
Adelaide,SA
Summary
Proactive and passionate job seeker with extensive experience in customer service. Recently completed a Certificate III in Health Administration to transition into healthcare management. Looking for an opportunity to use my skills and knowledge in a new setting.
Overview
23
23
years of professional experience
Work History
Volunteer
Bridges and Pathways
03.2022 - Current
- Maintaining client databases by using Excel spreadsheets
- Using strong interpersonal communication skills to convey information to others.
Pet Stylist
Vesta Dog Grooming Studio
01.2021 - Current
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Managed inventory, ordered new supplies, and maintained optimal storage to meet expected needs.
Commercial Cleaner
ISS Facility Services
12.2015 - 05.2021
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
Inventory Control Officer
Trade Euro System LTD
09.2005 - 04.2014
- Improved inventory accuracy by implementing effective tracking and documentation procedures.
- Coordinated annual physical inventories alongside external auditors for accurate reporting and financial reconciliation purposes.
- Inventory warehouse stock on a monthly, quarterly, and annual basis.
- Verified orders by comparing names and quantities of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Sales Assistant
Trade Euro System LTD
08.2001 - 08.2005
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Education
Bachelor of Business Administration - Economics And Management
Donetsk University of Management
UkraineCertificate III - Health Administration
Tafe SA
Adelaide SA07.2024
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- MS Office
- Medical software
References (available upon request)
Available upon request
Timeline
Volunteer
Bridges and Pathways
03.2022 - Current
Pet Stylist
Vesta Dog Grooming Studio
01.2021 - Current
Commercial Cleaner
ISS Facility Services
12.2015 - 05.2021
Inventory Control Officer
Trade Euro System LTD
09.2005 - 04.2014
Sales Assistant
Trade Euro System LTD
08.2001 - 08.2005
Bachelor of Business Administration - Economics And Management
Donetsk University of Management
Certificate III - Health Administration
Tafe SA