Natalia Kypreos
Melbourne,VIC
Summary
Compassionate Mental Health Support Worker and Personal Carer with extensive experience in providing support to older adults and individuals facing mental illness and disabilities. Demonstrates a strong commitment to emotional safety and boundaries, utilizing effective de-escalation techniques. Proficient in observing and documenting mental and physical health indicators, ensuring high-quality personal care and companionship.
Focused on promoting dignity and recovery-oriented, strengths-based care to enhance overall well-being. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Peter Wrap it
Huntingdale, VIC
02.2025 - 04.2025
- Took orders accurately and communicated them to the kitchen staff promptly.
- Verified customer credit to establish payment method for accommodations.
- Answered questions regarding menu items, special offers and other restaurant information.
- Operated cash registers accurately and efficiently during peak hours of business.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Served food and drinks to customers in a timely manner.
- Handled cash transactions and processed payments efficiently.
- Collaborated with team members to ensure smooth service flow.
- Monitored inventory levels and restocked supplies as needed.
- Resolved customer complaints promptly to enhance satisfaction.
- Followed safety protocols to ensure a secure work environment.
Receptionist
Michael Woods Orthodontics
01.2024 - 12.2024
- Greeted and welcomed clients and customers in a professional and friendly manner.
- Answered calls, scheduled appointments, and assisted patients.
- Responded to customer inquiries, providing information about services offered.
- Managed the general email inbox, ensuring timely responses.
- Scheduled appointments and meetings for staff and patients.
- Maintained a tidy and organized reception area, stocking office supplies.
- Assisted with administrative tasks, including filing, organizing contracts, invoices, and patient records.
- Processed insurance claims and verified patient coverage details.
- Assisted patients with paperwork and ensured compliance with regulations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Hairdressing Assistant
Your Hair Republic
08.2023 - 01.2024
- Assisted senior stylists by preparing clients for their hair services.
- Managed appointments, both in-person and over the phone, ensuring excellent customer service.
- Maintained salon hygiene by cleaning and organizing equipment, mirrors, and workspaces.
- Provided hair-washing and drying services, ensuring client comfort and satisfaction.
- Contributed to stock management by organizing hair products and salon supplies.
Personal Carer
LovenKareforyou
, VIC
10.2021 - 02.2022
- Provided comprehensive care and support to clients in a personal care/disability support capacity.
- Ensured a safe and clean living environment, assisted with daily routines, and prepared meals.
- Supported clients with grocery shopping and prioritized their safety and well-being.
- Demonstrated professionalism, empathy, and attention to detail in daily duties.
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health conditions and reported changes to family members.
- Maintained a clean and safe living environment for clients at home.
- Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
- Provided emotional support to patients during difficult times such as illness or bereavement periods.
- Provided personal care and support to clients with a range of physical and mental health needs.
- Provided ongoing compassionate patient care for each client.
- Supported clients in developing independent living skills such as budgeting and meal preparation.
- Prepared meals according to dietary requirements
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
Hairdressing Apprentice
Mystic Hair Studio
10.2019 - 10.2020
- Prepared equipment and supplies, including dyes and tools, for stylists.
- Provided hair washing and drying services, maintaining high levels of hygiene.
- Ensured the cleanliness of the salon, including mirrors and floors.
- Handled appointments and phone calls, ensuring a seamless client experience.
Customer Service Assistant
Rozzi's
02.2019 - 04.2019
- Performed food preparation and ensured cleanliness of the kitchen and service areas.
- Delivered exceptional table service and maintained a welcoming dining atmosphere.
- Assisted in closing procedures, ensuring efficient transitions.
Education
South Oakleigh Secondary College
01.2021
Holmesglen Moorabbin Campus
01.2021
Huntingtower School
01.2018
Skills
- Patient support
- Personal care
- Team collaboration
- Emotional intelligence
- Independent living support
- Positive reinforcement
- Problem-solving
- Daily living assistance
- Creative thinking
- Care coordination
- Boundary setting
- Disability awareness
- Physical assistance
- Client confidentiality
- Progress documentation
- Emotional support & companionship
- Health meals and snacks
- Documentation skills
- Family liaison
- Empathy and patience
- Client advocacy
- Housekeeping skills
- Incident reports
- Household chores
- Hygiene assistance
- Health and safety
- Personal care assistance
- Family communication
- Adaptability and flexibility
- Self-care promotion
- Wellness and nutrition knowledge
- Resilience and stamina
- Toileting assistance
Accomplishments
- St Kilda Fest, 2023, Performance
- Max Watts, 2023, Performance
- Miscellanea, 2022, Performance
- Roar Exhibition, 2024, St Kilda Fest Performance picture
- Music Video, 2025, RAGE ABC
- DOM MCLENNON LIVE SET, 2025, Performance
References
AVAILABLE UPON REQUEST
Personal Information
Date of Birth: 06/08/03
Timeline
Hospitality Worker
Peter Wrap it
02.2025 - 04.2025
Receptionist
Michael Woods Orthodontics
01.2024 - 12.2024
Hairdressing Assistant
Your Hair Republic
08.2023 - 01.2024
Personal Carer
LovenKareforyou
10.2021 - 02.2022
Hairdressing Apprentice
Mystic Hair Studio
10.2019 - 10.2020
Customer Service Assistant
Rozzi's
02.2019 - 04.2019
South Oakleigh Secondary College
Holmesglen Moorabbin Campus
Huntingtower School