Natalia Litvintseva

• Organization of the tours from start to finish (hotels, transfers, flights, excursions). Search for new services, inspections of hotels, development of new routes in the Southeast Asia. Calculation of the competitive price of services.

Visiting Russian & CIS clients in Thailand, Russia, Kazakhstan as well as entertaining them within the hotel. Actively promoting and selling the hotels bedrooms and facilities. Responding to guest concerns, questions and problems. Building and developing strong relationships with both new and old customers. Getting feedback from guests who are leaving and then drawing conclusions from it. Actioning all sales leads. Working within the Russian & CIS markets to promote hotel to corporate clients.

Analyze the market of hotels, track pricing on products of competitors, determine the position of the product relative to the same or similar products of competitors, and compare prices. Control the online bookings. Connection with another online booking systems, load information to the systems. Control the process of the entry of product in the system of booking (Juniper) and all information which is necessary for the text content of the website, look for updates of information and appearance of the product on the website.

Provide partners with the ready product and promptly inform partners about all incoming changes and additions to the product.

• Formation of annual hotels catalog (Thailand hotels directory) and annual excursions catalog with collecting and updating all required information, inspections of hotels and excursions routes in all regions of Thailand, writing daily news and articles for different sources, doing consulting service for agencies and individual customers, filling up the website, social networks management by distributing company news for expanding awareness and attracting potential clients. Organizing and conducting individual excursion routes. Hosting seminars for partners.

• Opening the office in Pattaya (Bangkok’s main office branch); searching for the partners/suppliers; concluding the contracts; organization of group and individual tours/transfers; searching, training, controlling and coordinating the staff’s work; organization and control of the transport department; operation accounting.

• Financier’s duties, accounting report making, control of efficiency, organization of group and individual tours /transfers. During low season: organization of group and individual tours/transfers; staff’ work coordination and control, guiding excursions and tourists’ accompaniments.

• Market survey, creating of sales and distribution strategy; assessment of the advertising campaign; promo-campaigns’ organizing, controlling the efficiency of advertising campaign, advertising articles writing.