Natalia Macri

• Helped patients complete necessary medical forms and documentation.
• Booked Appointments daily.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients at a fast pace
• Maintained current and accurate medical records for patients.
• Completed patient referrals to other medical specialists.
• Performed various administrative tasks by filing, copying and faxing documents.
• Invoiced patients accurately in line with charging guidelines.
• Scheduled, rescheduled, and cancelled appointments for patients.
• High understanding of doctor's needs.
• Closing and opening shifts.
• High knowledge of software use ( Best Practice, Microsoft. )
• High knowledge of confidential privacy policy.
• Performed billing such as BUPA and Medicare
• Knowledge of work cover and insurance companies.
• Received, recorded and filed medical payments by check, cash, and credit card.

• Daily use of Microsoft and other online databases.
• Completing and generating purchasing orders, invoices and receipting of
  payments.
• Scanning paperwork and completing job sheets.
• Maintained general housekeeping duties to ensure a clean working
  environment.
• Ensure that all admission procedures are followed to high standards.
• Processed data entry and filing documents.
• High volume of answering emails and phone enquiries
• Meet and greet all clients and corporate visitors.
• Completing monthly reports.
• Organising orders and monitoring all equipment needed for the team to
  complete on-site jobs and stock for the yard.
• Photocopying all documents
• Providing information and referring to the appropriate department.
• Attention to detail and problem-solving
• Excellent time management skills and ability to prioritise work.
• Booking in services on all company vehicles and machinery.
• the organisation of all employees of job sites.
• Maintained an understanding of OH&S

• Performing a range of customer service and administrative tasks, support activities including customer enquiries, course information, student records, enrolments, admissions, and examinations undertaken to promote a professional and engaging service environment for the learning locations.
• Provide quality frontline customer service ensuring the provision of clear, concise information to all external and internal customers to promote a

positive and professional image.

• Undertake accurate and timely entry of all data relating to student
  administration, course information and customer enquiries to ensure the integrity of information retained for reporting, analysis and governance requirements.
• Develop positive and collaborative working relationships with other members of Student Services and related teams supporting each other to manage workflow, solve problems and deliver effective customer service.
• Gained Skills in customer service by communicating with customers via email and phone while continuously maintaining a high level of customer service in a high-volume and fast-paced environment.
• Gained Knowledge and Skills in programs that were used to provide the sales and enquiries such as CRM and EBS.
• Exceeded goals and KPIs through effective task prioritisation and a great work ethic.

• Controlled and managed floor plan seating and dining area fitting over 70 people.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Shared knowledge of all menu items and enabled customers to make personal decisions based on interests.
• Using a POS system to complete over 100 orders in person and via phone.
• High commutation skills and customer skills learnt due to constant
  commutation.
• Worked in a high-functioning fast-paced environment.
• Onboarded new employees with training and new hire documentation.
• Carefully interviewed, selected, trained, and supervised staff.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Completed fortnightly rostering for staff.