NATALIA MARTINEZ
Ivanhoe,VIC
Summary
Highly communicative individual with strong interpersonal skills and an ability to adapt to working in team environments. Motivated by challenge, and always looking for an opportunity to improve on a personal and professional level.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
The Crane General Practice
Clifton Hill, VIC
02.2023 - Current
- Greeted and checked in patients, ensuring accurate and updated information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed patient registration forms, verifying and collecting necessary documentation for appointments.
- Collected payment for patients' appointments and procedures.
- Assisted medical staff with administrative tasks.
- Coordinated referrals to specialists and other healthcare providers, facilitating timely access to care.
Medical Receptionist
Capstone Medical Centre
Southbank, VIC
05.2022 - 02.2023
- Scheduled appointments using electronic health record systems.
- Answered phone calls and addressed patient inquiries to enhance communication and support.
- Maintained organized medical records to ensure compliance with regulations and facilitate patient care.
- Processed patient registration forms and collected necessary documentation.
- Greeted patients and managed front desk operations to create welcoming environment.
Administration Assistant
5G Networks
01.2020 - 02.2022
- Administered overall office operations.
- Assisted members with inquiries across Melbourne and interstate, enhancing member satisfaction.
- Coordinated correspondence and courier requests to ensure timely communication.
- Managed office facilities, ensuring cleanliness and organization of rooms and kitchen.
- Coordinated planning and execution of office events to enhance team engagement.
- Managing eBay account and processing any tech orders.
Office Administration and Bookkeeping
MOVOX
11.2020 - 03.2021
- Prepared supplier payments, conducted bank reconciliations, and generated management reports to support financial decision-making
- Entered invoices, filed documents, and reconciled financial transactions to maintain accurate records
- Followed up and set reminders on key activities to ensure timely completion
- Working with internal and external suppliers
Finance Assistant
5G Networks
06.2019 - 02.2020
- Executed monthly billing procedures for accurate invoicing.
- Utilized invoicing software including Xero, Connectwise, and backend billing platforms for accurate financial record-keeping.
- Processed payments through WisePay to ensure timely and efficient transaction handling.
- Identifying, researching and correcting questionable figures.
- Resolved customer queries via Connectwise to enhance client satisfaction.
Education
Bachelor of Science - Honours
RMIT University
Melbourne, VIC12-2023
Bachelor of Science - Biotechnology, Major in Microbiology
RMIT University
Melbourne, VIC07-2022
Ph.D. - Applied Chemistry
RMIT University
Melbourne, VICSkills
- Microsoft proficiency
- Strong attention to detail
- Time Management
- Multitasking skills
- Problem solving
- Team collaboration
References
- Shawn Lim, pm@thecranegp.com.au
- Steven Bozinovski, steven.bozinovski@rmit.edu.au
Timeline
Medical Receptionist
The Crane General Practice
02.2023 - Current
Medical Receptionist
Capstone Medical Centre
05.2022 - 02.2023
Office Administration and Bookkeeping
MOVOX
11.2020 - 03.2021
Administration Assistant
5G Networks
01.2020 - 02.2022
Finance Assistant
5G Networks
06.2019 - 02.2020
Bachelor of Science - Honours
RMIT University
Bachelor of Science - Biotechnology, Major in Microbiology
RMIT University
Ph.D. - Applied Chemistry
RMIT University