Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natalia Marvilla

Melbourne,VIC

Summary

Proactive Customer Service Representative with extensive experience in handling high-stress situations and resolving disputes. Expertise in complaint handling, active listening, and problem-solving, resulting in increased customer loyalty. Known for maintaining professionalism under pressure and streamlining front desk operations to enhance efficiency and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

KFC
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Receptionist

Werribee Mitsubishi
01.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

St Columba's College
Essendon
12-2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Complaint Handling
  • Payment Processing

Certification

Certificate 3 and 4 - Event Planning

RSA Certificate

Timeline

Customer Service Representative

KFC
10.2022 - Current

Receptionist

Werribee Mitsubishi
01.2022 - 09.2022

High School Diploma -

St Columba's College
Natalia Marvilla