Natalia Marvilla
Melbourne,VIC
Summary
Proactive Customer Service Representative with extensive experience in handling high-stress situations and resolving disputes. Expertise in complaint handling, active listening, and problem-solving, resulting in increased customer loyalty. Known for maintaining professionalism under pressure and streamlining front desk operations to enhance efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
KFC
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Receptionist
Werribee Mitsubishi
01.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
St Columba's College
Essendon12-2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Payment Processing
Certification
Certificate 3 and 4 - Event Planning
RSA Certificate
Timeline
Customer Service Representative
KFC
10.2022 - Current
Receptionist
Werribee Mitsubishi
01.2022 - 09.2022
High School Diploma -
St Columba's College