Natalia Meri Daviu
Mermaid Beach,QLS
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Catering Server
Restaurante San Marcos
11.2022 - 04.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
Bartender
LISEMI Restaurant
05.2022 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Waitress
LISEMI Restaurant
01.2022 - 05.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Waitress Supervisor
Trangol Beach Bar
05.2021 - 09.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
Waitress
Trangol Beach Bar
05.2020 - 09.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Course - Receptionist
Universidad Politécnica De Valencia
Valencia, Comunidad Valenciana, Spain06.2022
Bachelor’s Degree - Tourism Management
Universidad Politécnica De Valéncia
Campus De Gandía, Comunidad Valenciana, Spain05.2020
Skills
- Reception Desk Management
- Food and Beverage Service
- Product and Service Sales
- Guest Satisfaction
- Anticipating Guest Needs
- Responsible Alcohol Service
- Public Relations
- Customer Service
Timeline
Catering Server
Restaurante San Marcos
11.2022 - 04.2023
Bartender
LISEMI Restaurant
05.2022 - 09.2022
Waitress
LISEMI Restaurant
01.2022 - 05.2022
Waitress Supervisor
Trangol Beach Bar
05.2021 - 09.2021
Waitress
Trangol Beach Bar
05.2020 - 09.2020
Course - Receptionist
Universidad Politécnica De Valencia
Bachelor’s Degree - Tourism Management
Universidad Politécnica De Valéncia
Similar Profiles
Jacqueline Lee Fisher MSN, RNJacqueline Lee Fisher MSN, RN
Interim Director of Nursing at Kaiser San MarcosInterim Director of Nursing at Kaiser San Marcos
Stanley FaasuaStanley Faasua
Area Director at Boys & Girls Club of San MarcosArea Director at Boys & Girls Club of San Marcos
Thomas PursleyThomas Pursley
Student Teacher Intern at San Marcos CISDStudent Teacher Intern at San Marcos CISD