Natalia Mikhaleva

As a team member of Products Operations Department, coordinating quality audits and inspections, preparing garment Tech Documentation, liaising with international QC companies and factories, ensuring the highest standards of product excellence.

Coordinating with multiple departments to implement quality improvement plans and resolve issues, demonstrating strong leadership and problem-solving skills.

Responding to complex customer service related queries from Customer Service Department.

Developed and documented a range of work procedures and processes for Product Operations business unit.

• Manufacturing of couture wedding gowns, showcasing my ability to lead and empower staff to deliver at exceptional quality.

Conducted thorough quality audits and coordinated with teams to ensure product excellence, applying meticulous attention to detail and strong organizational skills.

Coordinated the product quality assurance processes, prepared relevant paperwork and schedules, liaised regularly with international QC companies and factories.

Prepared and provided data for internal quality checks in US and Australia. Processed monthly factory credit approvals and negotiated the credit amounts with overseas factory representatives

Managed and coordinated store and warehouse operations, demonstrating strong leadership, team management, and the ability to work in a fast-paced environment.

Implemented effective team training programs to enhance staff skills and performance.

Ensured all staff training and qualifications were compliant with company requirements.

Oversaw cash handling processes, ensuring accuracy and security in financial transactions.

Performed all duties related to rostering and pay, ensured staff received accurate payments each pay fortnight, processed daily transactions and run several end of day reports

• Oversaw all strategic and operational aspects, including customer service and product development, highlighting my entrepreneurial spirit and commitment to excellence.

• Led the business to success by focusing on high-quality customer experiences and efficient operations management. Liaising with international QC companies and factories, ensuring the highest standards of product excellence.