Summary
Overview
Work History
Education
Skills
Relatedqualifications
References
Certification
Timeline
Generic

Natalia Morel

Summary

I am a proactive and caring worker with strong communication skills and keen observational abilities. I excel in managing day-to-day activities while consistently seeking opportunities to create positive impacts. My motivation is unmatched, and I have honed my expertise in developing and executing effective plans to meet specific needs. I am deeply committed to supporting individuals and families, driven by a genuine desire to make a meaningful difference in their lives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist/ Customer service attendant

The Alcott
06.2022 - Current
  • Receptionist at the Alcott in Lane Cove, in charge of making sure compliance is being upheld, creating lasting connections and rapport with clients of all different cultures and backgrounds
  • Communicate effectively with different stakeholders to provide quality customer service, along with accurately taking client information for bookings and assisting with any enquires they may have
  • Warmly greeting clients and taking them to their pre organised seating
  • Also liaising with the events and functions manager to organise and deliver exceptional functions and events of all shapes and sizes
  • Managing daily banking sheets and report

Preschool Educator

KU Chatswood West
07.2023 - 05.2024
  • Implemented effective behavior management strategies for children with diverse needs, promoting a respectful and positive classroom culture.
  • Continuously updated personal knowledge of early childhood education best practices through professional development courses and workshops.
  • Incorporated sensory materials and creative play opportunities to foster fine motor skill development in preschoolers.
  • Created an inclusive classroom atmosphere where every child felt valued, respected, and encouraged to participate fully in the learning process.
  • Promoted physical health through outdoor playtime and structured movement activities designed for preschool-aged children.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Enhanced preschoolers'' social and emotional development by implementing engaging activities and group interactions.

Early Childhood Educator

Little Lions Learning Centre
  • Assistant Room Leader working collaboratively with the room leader for programming and scheduling the day, collaborated with colleagues to manage classroom behaviours, fostering children's learning and social development, establishing and maintaining positive relationships with clients, communicating to stakeholders

Waitress

Girdlers
06.2018 - 01.2019
  • Ensure customer satisfaction through efficiency and friendly attitude, maintain a positive team environment, resolving complaints positively, keeping areas clean and well-stocked, facilitating transactions using register and EFTPOS machine

Disability Support Worker

Angela Gourlay
07.2023 - Current
  • Provide assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provide care and assistance with PEG tube feeding.
  • Drove clients safely to social activities and appointments.
  • Support client in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Provide high level of physical support by lifting, adjusting, and moving clients.
  • Clean house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Communicate regularly with family members about client progress, addressing any concerns or questions promptly.

Customer service

Le Wrap
01.2017 - 02.2018
  • Responsible for maintaining a healthy and sanitised space, ensure customer satisfaction, resolving complaints, maintain a positive team environment, facilitating transactions

Customer service

McDonalds
04.2017 - 12.2017
  • Responsible for maintaining a healthy and sanitised space, ensure customer satisfaction, resolving complaints, maintain a positive team environment, facilitating transactions

Education

Certificate III in Early Childhood Education and care - Early Childhood Education

Tafe NSW

RoSA - St Ives High -

St Ives Highschool

Marketing And Communications

TAFE NSW
Ultimo, NSW
01.2024

Skills

  • Customer Service Refined ability to multi-task
  • Highly developed oral and written communication skills
  • Energetic and positive attitude
  • Client Confidentiality
  • Incident Reports
  • CPR/AED
  • IT Competent user of Microsoft Word, Excel and PowerPoint

Relatedqualifications

  • Current NSW working with children check
  • First aid certificate
  • Current police check
  • Australian citizen and drivers' licence

References

  • Angela Gourlay, Disability Support, +61 420 553 587
  • Annie Phelan, Centre Director KU Chatswood West, (02) 9419 6250

Certification

  • WWCC
  • Police Check
  • First Aid & CPR Certifications ( 2024 )
  • Full Australian Drivers License

Timeline

Preschool Educator

KU Chatswood West
07.2023 - 05.2024

Disability Support Worker

Angela Gourlay
07.2023 - Current

Receptionist/ Customer service attendant

The Alcott
06.2022 - Current

Waitress

Girdlers
06.2018 - 01.2019

Customer service

McDonalds
04.2017 - 12.2017

Customer service

Le Wrap
01.2017 - 02.2018

Early Childhood Educator

Little Lions Learning Centre

Certificate III in Early Childhood Education and care - Early Childhood Education

Tafe NSW

RoSA - St Ives High -

St Ives Highschool

Marketing And Communications

TAFE NSW

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