Natalia Morgan
Spring Farm,NSW
Summary
I am deeply passionate about fostering strong, supportive relationships with both my colleagues and clients. I believe in the power of collaboration and am always eager to offer help, share insights, and ensure everyone I work with feels valued and heard. Whether working with a team or assisting clients, my goal is to always contribute in meaningful ways, creating solutions that make a real impact for those I support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Care Specialist
Commonwealth Bank of Australia
South Eveleigh, NSW
10.2023 - Current
- Serve as a primary point of contact for colleagues, providing expert guidance and support on customer concerns, bank processes, procedures, and complaint handling.
- Manage and resolve escalated issues, ensuring timely and effective resolutions in alignment with company policies and customer satisfaction standards.
- Take inbound calls, offering prompt and professional assistance to customers while addressing their inquiries and concerns.
- Collaborate with cross-functional teams to streamline processes, enhance customer experience, and implement process improvements.
- Maintain comprehensive knowledge of banking products, services, and regulatory compliance to provide accurate information to both customers and internal teams.
- Consistently meet performance metrics for call handling, response times, and customer satisfaction.
Pharmacist Assistant
Choice Pharmacy
SPRING FARM, NSW
10.2019 - 07.2023
- Managed patients' Webster packs, including dispensing, labeling, and packing monthly medication according to prescribed requirements.
- Assisted in training new staff, contributing to a cohesive and knowledgeable team environment.
- Maintained up-to-date pharmaceutical knowledge, enhancing confidence and expertise in performing daily tasks.
- Utilized in-depth knowledge of S2, S3, and S4 pharmaceutical stock to recommend and refer patients when necessary.
- Supported the delivery of high-quality patient care, ensuring safety and accuracy in all tasks.
Petroleum Specialist
Urbanista - Cafe And Convenience
Smeaton Grange, NSW
01.2021 - 01.2022
- Operated the cash register, processing sales transactions accurately and efficiently while providing excellent customer service.
- Ensured compliance with health and safety protocols, maintaining a clean and safe environment for both customers and team members.
- Managed inventory, consistently maintaining stock levels to ensure product availability and minimize waste.
- Took customer orders, preparing both cold and hot beverages, and safely handled food in accordance with hygiene and safety standards.
- Delivered a high level of customer satisfaction through friendly, timely service and product knowledge.
Education
Bachelor of Psychological And Social Science - Psychology
Western Sydney University
ParramattaSkills
- Empathy and active listening
- Problem-solving and conflict resolution
- Effective Communication
- Patience and Emotional Regulation
- Teamwork and Collaboration
- Knowledge of Relevant Protocols and Procedures
- Cultural Competency
Certification
- Participate in Workplace Health and Safety (HLTWHS001)
- Provide responsible gambling services (SITHGAM022)
- Provide responsible service of alcohol (SITHFAB021)
- Support the supply of pharmacy medicines and pharmacist-only medicines (SIRCIND002)
Timeline
Senior Customer Care Specialist
Commonwealth Bank of Australia
10.2023 - Current
Petroleum Specialist
Urbanista - Cafe And Convenience
01.2021 - 01.2022
Pharmacist Assistant
Choice Pharmacy
10.2019 - 07.2023
Bachelor of Psychological And Social Science - Psychology
Western Sydney University
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