NATALIA MOYA
Melbourne,VIC
Summary
Experienced Workforce Manager working closely with Workplace Productivity, Mobility, and Unified Communications Delivery Teams. Known for my ability to build great rapport with stakeholders, I excel in fostering collaborative relationships that facilitate effective decision-making and drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Workforce Manager
Telstra Purple
02.2022 - Current
- Partner with the business to ensure involvement with opportunity management – that is, anticipate, identify and consolidate future demand
- Work with Sales, Pre-Sales and Delivery Teams to anticipate, identify and consolidate future demand and ensure this is capture in the WFM tools
- Make recommendations around capacity and capability aligned with the strategic workforce transformation plan
- Provide timely and accurate reporting to deliver insights into utilisation results to help achieve efficiencies and opportunities for driving down business costs
- Conduct cadences meetings with stakeholders to resource projects, review pipeline status and progress of resource fulfillment
Workforce Analyst / Business support
Telstra Purple
07.2021 - 02.2022
HR Advisor, People & Culture
National Australia Bank
01.2018 - 06.2021
Education
Law Degree 2012 -
Diego Portales University (Chile)
Bachelor in Social Sciences 2010 -
Diego Portales University (Chile)
Skills
- Strong communication skills
- Ability to work autonomously or in a team environment
- Time management skills – manage workload effectively and adhere to deadlines
Analytical thinking
- Exceptional stakeholder engagement
- Strategic problem solving mentality
- Ability to make data driven decisions
Professional Highlights
- Provided reporting on headcount, demand and forecasting for large strategic accounts
- Effectively meeting team utilization targets across the 3 different technical teams (110 employees in current Portfolio)
- Successfully managing the demand and supply pipeline to avoid delays to projects due to lack of resources
- Successfully drove initiatives to identify gaps and improve current processes (internally and with Delivery Teams)
- Collaborated with technical teams in the production and delivery of automated reporting tools (Power BI)
Technology Skills
- SAP (ServicesPlus)
- ServiceNow
- Workware – AOM
- OpenAir
- Power BI (user)
- Salesforce
Certification
Microsoft Fundamentals MS-900. Issued June 2023
Certified SAFe 5 Agilist, Scaled AAgile, Inc. Issued 2021
Business Writing Skills, Swinburne University. Issued 2019
Timeline
Workforce Manager
Telstra Purple
02.2022 - Current
Workforce Analyst / Business support
Telstra Purple
07.2021 - 02.2022
HR Advisor, People & Culture
National Australia Bank
01.2018 - 06.2021
Law Degree 2012 -
Diego Portales University (Chile)
Bachelor in Social Sciences 2010 -
Diego Portales University (Chile)
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