Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Educator
PCYC
01.2022 - Current
Supported classroom maintenance and upkeep, organizing books and materials.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Supported classroom activities, tutoring, and reviewing work.
Fostered student curiosity and interest through creative hands-on activities.
Maintained safety and security by overseeing students in recess environments.
Assistant Educator
SOUTHBANK MONTESSORI
06.2019 - 05.2020
Supported classroom maintenance and upkeep, organizing books and materials.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Worked with teacher to optimize learning plans based on student test grades and evaluations.
Maintained safety and security by overseeing students in recess environments.
Supported classroom activities, tutoring, and reviewing work.
Facilitated activities in small groups to reinforce concepts taught by class teacher.
Studied and implemented latest information on specific subjects and learning strategies.
Supported planning and preparation for culturally-diverse class sessions.
Helped students explore concepts with engaging, learning-focused activities.
Fostered student curiosity and interest through creative hands-on activities.
Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Met with students, parents and administrators to address and resolve students' behavioural and academic issues.
Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Developed and implemented classroom routines to address varying student needs.
Waitress
Polly Cafe
11.2018 - 06.2019
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Trained new waitstaff on proper food handling, customer service and safety procedures.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
Lakeside Recreation Centre
08.2018 - 06.2019
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Trained new waitstaff on proper food handling, customer service and safety procedures.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Inspected dishes and utensils for cleanliness.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Increased sales significantly by upselling higher-end products to customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waitress
Little Bird Cafe
01.2018 - 07.2018
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines.
Greeted new customers, discussed specials, and took drink orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Processed orders and sent to kitchen employees for preparation.
Inspected dishes and utensils for cleanliness.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Voluntary Worker
Citiplace Of Perth
01.2018 - 05.2018
Maintained clean, neat, and operational facilities to serve program needs.
Helped with natural disaster cleanup and assisted with restoration tasks after incidents.
Answered phone to filter calls, assist and redirect appropriate personnel.
Maintained and updated database of information for organization.
Coordinated food, clothing, and household items for disadvantaged individuals and families.
Used strong interpersonal communication skills to convey information to others.
Communicated with staff members to stay informed about volunteer opportunities and events.
Completed daily domestic tasks in shelters and group homes to assist people in need.
Provided administrative support to department leads to help organize events and fundraisers.
Greeted visitors, answered questions and assisted with individual needs or requests.
Assisted with event coordination and on-site support.
Saleswoman
Grupo Soma - Animale
06.2013 - 08.2017
Drove team revenue totals by bringing in top sales numbers.
Managed customer accounts to secure customer satisfaction and repeat business.
Developed and delivered engaging sales presentations to convey product benefits.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Developed and implemented sales strategies to increase profits.
Used customer insights to develop innovative sales strategies to increase sales.
Developed and implemented marketing plans to increase brand awareness and drive sales.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Built relationships with customers and community to promote long term business growth.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Contributed to team objectives in fast-paced environment.
Selected correct products based on customer needs, product specifications and applicable regulations.
Contributed to event marketing, sales and brand promotion.
Informed customers of promotions to increase sales productivity and volume.
Trained new employees on customer service, money handling and organizing strategies.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Set and achieved company defined sales goals.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Negotiated prices, terms of sales and service agreements.
Presented professional image consistent with company's brand values.
Achieved or exceeded company-defined sales quotas.
Developed, maintained and utilized diverse client base.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Quoted prices, credit terms and other bid specifications.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Generated advertising brochure for vendor use.
Maintained current knowledge of evolving changes in marketplace.
Retained excellent client satisfaction ratings through outstanding service delivery.
Trained and mentored new sales representatives.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Met existing customers to review current services and expand sales opportunities.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Built diverse and consistent sales portfolio.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Developed and maintained strong working relationships with professionals within assigned territory.
Attended monthly sales meetings and quarterly sales trainings.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Monitored service after sale and implemented quick and effective problem resolutions.
Maintained tidy and organized store environment to comply with cleanliness standards.
Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used POS system to process sales, returns, online orders, and gift card activations.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Actively engaged customers to provide general assistance and information on store merchandise.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Assisted customers with prompt and polite support in-person and via telephone.
Engaged in friendly conversation with customer to better uncover individual needs.
Answered incoming calls and emails to provide product information, features and benefits.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Tallied cash drawer at beginning and end of each work shift.
Used POS system to enter orders, process payments and issue receipts.
Handled cash with high accuracy and took care to check bills for fraud.
Performed cash, card and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Identified and resolved discrepancies and errors in customer accounts.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Monitored self-checkout systems and provided help in resolving complex problems.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Set up new sales displays each week with fresh merchandise.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Processed refunds and exchanges in accordance with company policy.
Maintained current knowledge of store promotions and highlighted sales to customers.
Responded promptly to requests for assistance, spills and customer inquiries.
Salon Manager
Bella Marie
10.2010 - 01.2012
Oversaw salon employee performance, facility cleanliness, and sales.
Handled employee scheduling and coverage needs during business hours.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Managed cash flow, business transactions, banking, and accounting processes.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Maintained general appointment calendar and set shift schedules.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Worked to continuously increase salon business through effective sales, service, and operations policies.
Scheduled employees to maintain adequate coverage during business hours.
Promoted business through marketing initiatives and use of social media.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Achieved personal sales goals by upselling products to meet individual needs.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Maintained tidy and organized store environment to comply with cleanliness standards.
Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used POS system to process sales, returns, online orders, and gift card activations.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Actively engaged customers to provide general assistance and information on store merchandise.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Assisted customers with prompt and polite support in-person and via telephone.
Processed customer returns to manage smooth refunds and exchanges following store procedures.
Worked closely with shift manager to solve problems and handle customer concerns.
Increased sales and customer satisfaction through personalized servicing.
Answered incoming calls and emails to provide product information, features and benefits.
Engaged in friendly conversation with customer to better uncover individual needs.
Managed efficient cash register operations.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Prioritized helping customers over completing other routine tasks in store.
Developed strong rapport with customers and created positive impression of business.
Used in-store system to locate inventory and place special orders for customers.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Saleswoman
Morena Rosa
01.2010 - 08.2010
Drove team revenue totals by bringing in top sales numbers.
Retained excellent client satisfaction ratings through outstanding service delivery.
Trained and mentored new sales representatives.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Negotiated contracts with clients and developed relationships with key personnel.
Managed customer accounts to secure customer satisfaction and repeat business.
Developed and maintained strong working relationships with professionals within assigned territory.
Built diverse and consistent sales portfolio.
Attended monthly sales meetings and quarterly sales trainings.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Met existing customers to review current services and expand sales opportunities.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Kept detailed records of daily activities through online customer database.
Quoted prices, credit terms and other bid specifications.
Developed, maintained and utilized diverse client base.
Presented professional image consistent with company's brand values.
Negotiated prices, terms of sales and service agreements.
Recorded accurate and efficient records in customer database.
Set and achieved company defined sales goals.
Trained new employees on customer service, money handling and organizing strategies.
Contributed to event marketing, sales and brand promotion.
Selected correct products based on customer needs, product specifications and applicable regulations.
Built relationships with customers and community to promote long term business growth.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Developed and implemented marketing plans to increase brand awareness and drive sales.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained tidy and organized store environment to comply with cleanliness standards.
Greeted customers, helped locate merchandise, and suggested suitable options.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Tallied cash drawer at beginning and end of each work shift.
Used POS system to enter orders, process payments and issue receipts.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed refunds and exchanges in accordance with company policy.
Responded promptly to requests for assistance, spills and customer inquiries.
Checked personal identifications during alcohol and tobacco sales.
Monitored self-checkout systems and provided help in resolving complex problems.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Set up new sales displays each week with fresh merchandise.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Identified and resolved discrepancies and errors in customer accounts.
Saleswoman
Marcia Pires
01.2009 - 01.2010
Drove team revenue totals by bringing in top sales numbers.
Retained excellent client satisfaction ratings through outstanding service delivery.
Negotiated contracts with clients and developed relationships with key personnel.
Managed customer accounts to secure customer satisfaction and repeat business.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Developed and implemented sales strategies to increase profits.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Maintained tidy and organized store environment to comply with cleanliness standards.
Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Actively engaged customers to provide general assistance and information on store merchandise.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Assisted customers with prompt and polite support in-person and via telephone.
Worked closely with shift manager to solve problems and handle customer concerns.
Increased sales and customer satisfaction through personalized servicing.
Built customer loyalty and retention by delivering excellent shopping experiences.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Monitored customers for signs of security concerns and escalated issues to management.
Recommended complementary purchases to customers, increasing revenue.
Used POS system to process sales, returns, online orders, and gift card activations.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Used POS system to enter orders, process payments and issue receipts.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet wide range of customer needs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Set up new sales displays each week with fresh merchandise.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Monitored self-checkout systems and provided help in resolving complex problems.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Answered incoming calls and emails to provide product information, features and benefits.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Provided exceptional services and pleasant shopping experiences to retail customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Prioritized helping customers over completing other routine tasks in store.
Developed strong rapport with customers and created positive impression of business.
Used in-store system to locate inventory and place special orders for customers.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Certificate III -
TAFE
Perth, WA
Apprenticeship - Certificate III in Early Childhood Education Care
Smyl
Perth, WA
12.2020
First Aid -
Allens Training
Noosa Heads, QLD
02.2021
Food Handler Training Program -
FoodSafe
Perth, WA
09.2019
English -
Curtin University
Perth, WA
07.2018
High School Diploma -
Educandário Sul Americano
Duque De Caxias, Rio De Janeiro, Brazil.
12.2003
Skills
Supervising Student Activities
Preparing Instructional Materials
Daycare Management
Meeting Sales Goals
Hospitality and Accommodation
Computer Proficiency and Microsoft Office
Telephone Answering
Folding Clothes
Credit and Cash Transactions
Communicating with Clients
Store Layouts
Store Presentation
Certification
Working with Children
National Police Clearence
Additional Information
References
Simon Petersen - PCYC
Centre Manager
040-3337-6645
simon.petersen@wapcyc.com.au
Nirosha Perera - Southbank Montessori
General Manager
08-9361-2943
info@southbankmontessori.com.au
Timeline
Assistant Educator
PCYC
01.2022 - Current
Assistant Educator
SOUTHBANK MONTESSORI
06.2019 - 05.2020
Waitress
Polly Cafe
11.2018 - 06.2019
Waitress
Lakeside Recreation Centre
08.2018 - 06.2019
Waitress
Little Bird Cafe
01.2018 - 07.2018
Voluntary Worker
Citiplace Of Perth
01.2018 - 05.2018
Saleswoman
Grupo Soma - Animale
06.2013 - 08.2017
Salon Manager
Bella Marie
10.2010 - 01.2012
Saleswoman
Morena Rosa
01.2010 - 08.2010
Saleswoman
Marcia Pires
01.2009 - 01.2010
Certificate III -
TAFE
Apprenticeship - Certificate III in Early Childhood Education Care