Natalia Nunes De Carvalho
Canning Vale,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Deloitte
02.2024 - Current
- Implemented best practices to elevate service delivery standards.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Achieved project goals with meticulous planning and resource allocation.
- Reported issues to higher management with great detail.
Saleswoman
Decjuba
09.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Followed through with client requests to resolve problems.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Assistant Educator
PCYC
01.2022 - Current
- Supported classroom maintenance and upkeep, organizing books and materials.
- Fostered student curiosity and interest through creative hands-on activities.
- Maintained safety and security by overseeing students in recess environments.
Assistant Educator
SOUTHBANK MONTESSORI
06.2019 - 05.2020
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Helped students explore concepts with engaging, learning-focused activities.
Waitress
Polly Cafe
11.2018 - 06.2019
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
Waitress
Lakeside Recreation Centre
08.2018 - 06.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Voluntary Worker
Citiplace Of Perth
10.2018 - 11.2018
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Greeted visitors, answered questions and assisted with individual needs or requests.
Waitress
Little Bird Cafe
01.2018 - 07.2018
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Processed orders and sent to kitchen employees for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Certificate III -
TAFE
English -
Curtin University
07.2018
High School Diploma -
Educandário Sul Americano
Duque De Caxias, Rio De Janeiro, Brasil12-2002
Skills
- Customer Inquiries
- Customer Service
- Computer Proficiency and Microsoft Office
- Communicating with Clients
- Efficiently respond to phone calls and emails
- Perform clerical duties as needed such as filing, photocopying, and collating of documents
- Collect an distribute mail
Certification
- Working with Children
- National Police Clearence
Timeline
Operations Coordinator
Deloitte
02.2024 - Current
Saleswoman
Decjuba
09.2023 - Current
Assistant Educator
PCYC
01.2022 - Current
Assistant Educator
SOUTHBANK MONTESSORI
06.2019 - 05.2020
Waitress
Polly Cafe
11.2018 - 06.2019
Voluntary Worker
Citiplace Of Perth
10.2018 - 11.2018
Waitress
Lakeside Recreation Centre
08.2018 - 06.2019
Waitress
Little Bird Cafe
01.2018 - 07.2018
English -
Curtin University
Certificate III -
TAFE
High School Diploma -
Educandário Sul Americano
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