Natalia Ortega
Sydney,Australia
Summary
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance.
Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.
Overview
9
9
years of professional experience
Work History
Payments Administrator
ITSM Management
Sydney, Australia
11.2021 - Current
- Process and reconcile outgoing transactions, ensuring accurate financial records.
- Triaging rejected customer payments, remediating the issue accordingly.
- Serve as the principal liaison with customers, reconciling missing or inaccurate financial documentation, payment issues, or account discrepancies.
- Maintain consistent records and ledgers across various systems, ensuring proper record-keeping.
- Serve as the principal point of contact for cross-functional teams on customer payment records and documentation processing.
- Update internal systems with detailed customer notes and financial transactions.
- Support management with month-end reports on accounts payable.
- KYC Documents Verification.
- Ensured compliance with internal policies and procedures related to payment processing.
- Maintained up-to-date knowledge of applicable laws, regulations, industry trends, best practices.
- Analyzed data from various sources, such as bank statements, to identify any inconsistencies or errors.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Intern Assistant Accountant
Platinum Accounting
Surry Hills, Australia
09.2021 - 12.2021
- Follow-up of the company's cash flow, issuing invoices for clients, planning, and receiving payments.
- Assisting with research, filing, data entry, and recording, and maintaining accurate and complete financial records.
- Preparing financial reports, such as balance sheets and income statements, invoices, and other documents.
Contact Centre Agent
ITS Management
Sydney, Australia
04.2021 - 11.2021
- Respond to and follow up on inbound customer inquiries in a timely manner.
- Ensure the accurate recording of customer information, inquiries, and follow-up actions.
- Perform administrative duties, such as recording accurate summary notes and appropriate department and inter-departmental escalations.
- Participation in both team and company training sessions and meetings.
- Demonstrate thorough knowledge of both team and company processes, products, and promotions.
Paralegal Assistant
Tamarin del Valle & Associates
Concepcion, Chile
10.2015 - 04.2016
- Investigated facts related to cases, researched, and analyzed relevant laws, regulations, and legal articles.
- Draft and prepare legal documents, including contracts, pleadings, and agreements.
- Support legal proceedings by conducting thorough research on case law, statutes, and regulations.
- Review and proofread documents to ensure accuracy and adherence to legal guidelines in all drafted documents.
- Collaborated with attorneys on various projects including drafting motions, organizing evidence and preparing exhibits for trial.
Education
Bachelor of Accounting -
Australian Institute of Higher Education
Sydney, Australia02.2021
Bachelor of Laws -
University of Concepcion
Concepcion, Chile04.2016
Diploma of Information Technology -
Macquarie Education Group
Sydney, Australia10.2008
Skills
- Microsoft Word
- Microsoft Excel
- MYOB
- Xerox
- CRM
- Critical thinking
- Problem-solving
- Teamwork
- Resourcefulness
- Openness to criticism
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Payments Administrator
ITSM Management
11.2021 - Current
Intern Assistant Accountant
Platinum Accounting
09.2021 - 12.2021
Contact Centre Agent
ITS Management
04.2021 - 11.2021
Paralegal Assistant
Tamarin del Valle & Associates
10.2015 - 04.2016
Bachelor of Accounting -
Australian Institute of Higher Education
Bachelor of Laws -
University of Concepcion
Diploma of Information Technology -
Macquarie Education Group
Similar Profiles
Matthew RozarioMatthew Rozario
IT Support Specialist at Temasek Polytechnic IT Service Management (ITSM) CentreIT Support Specialist at Temasek Polytechnic IT Service Management (ITSM) Centre
Lewis HoganLewis Hogan
CCVIP Contact Centre Agent at ITSMCCVIP Contact Centre Agent at ITSM
Ioana Cosmina NeaguIoana Cosmina Neagu
Senior Developer ServiceNow at iTSM GroupSenior Developer ServiceNow at iTSM Group
Gary McMurrayGary McMurray
Head of Property at County Property GroupHead of Property at County Property Group
Thao Vy NguyenThao Vy Nguyen
Front of House Staff at Nysam BakeryFront of House Staff at Nysam Bakery