Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Natalia Patejuk-Aziz

Crestwood,New South Wales

Summary



I am a motivated and detail-oriented professional dedicated to fostering an effective and inclusive workplace environment. With strong customer service skills, I handle inquiries adeptly, providing comprehensive expertise with a personable demeanour. My lifelong passion for the visual arts significantly enhances customer satisfaction through engaging communication and rapport-building, earning me notable recognition, including an award for service excellence. Equipped with the fusion of customer service proficiency, self-directed learning, IT competencies, and skilled task management, I seamlessly adapt to fast-paced work environments with ease.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Furnishings Team Member

Spotlight
04.2022 - Current
  • Worked flexibly across varying departments
  • Maintained strong customer service skills, and the ability to work under pressure.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked online ordering systems, providing efficient service to customers digitally.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Managed POS systems, worked through technical malfunctions and IT mishaps.
  • Took on leadership roles during busy periods and coworker absences, maintaining swift organisation.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new employees in company procedure and policy, and reinforced a positive co-operative environment .
  • Assisted with inventory counts and stocking of merchandise.

Peer Leader

Narrabundah College
05.2021 - 05.2021
  • Served as a mentor for incoming students, offering personal insights and experiences to help them navigate college life successfully.
  • Directed incoming students and parents through the college campus, providing valuable knowledge on facilities and course outlines.
  • Established a strong rapport with fellow students through consistent communication, empathy, and understanding, fostering trust within the peer community.

Event Staff Member

Cartoon Kingdom
03.2021 - 03.2021
  • Aided in creating entertaining art-focused activities.
  • Worked co-operatively with event management to foster a positive work environment
  • Implemented event protocols to maintain safety and security of all attendees.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Provided exceptional customer service to all guests and escalated concerns where needed.

Waitress Trainee

1 Or 2 Cafe
12.2019 - 12.2019
  • Completed week long work experience at 1 or 2 Cafe, Manuka.
  • Utilized prior knowledge and barista training to work efficiently, and build further experience.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Barista Trainee

Telopea Park School
05.2019 - 06.2019
  • Worked in a month long barista training program run within Telopea Park School to practice core skills in customer service and hospitality.
  • Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
  • Developed strong rapport with customers
  • Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
  • Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.

Education

Bachelor of Visual Arts - Painting

Australian National University
Canberra, ACT
2025

High School Diploma -

Narrabundah College
Narrabundah, ACT
2022

High School Diploma -

Telopea Park School
Barton, ACT
2020

Skills

  • Customer Service
  • POS Operations
  • Staff Training
  • Money Handling
  • Heavy Lifting
  • Creativity and Innovation
  • IT Skills
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving

Accomplishments

  • Achieved a Certificate in Customer Service Excellence from Spotlight Retail Group
  • Received a Certificate of Application to Studies in both Spanish and English

Certification

  • Certificate of Completion: Brewing and Service, Telopea Park School (2019)
  • Certificate of Successful Completion for Polish Language School (2012-2020)

Languages

English
Native or Bilingual
Polish
Full Professional
Kurdish
Elementary

Timeline

Furnishings Team Member

Spotlight
04.2022 - Current

Peer Leader

Narrabundah College
05.2021 - 05.2021

Event Staff Member

Cartoon Kingdom
03.2021 - 03.2021

Waitress Trainee

1 Or 2 Cafe
12.2019 - 12.2019

Barista Trainee

Telopea Park School
05.2019 - 06.2019

Bachelor of Visual Arts - Painting

Australian National University

High School Diploma -

Narrabundah College

High School Diploma -

Telopea Park School

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