Natalia Peshkova

• Administering check-in and check-outs.
• Processing guest payments and managing bills, reviewing accounts and charges.
• Collected room deposits. Settling bills and issuing invoices
• Assigning rooms, create traces for related departments.
• Organize and check-in group arrivals.
• Planning and booking reservations online, via phone and email, updating reservation chargebacks.
• Generating daily Contingency, Credit Card Recognition, City Ledgers and Mini Bar Reports.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
• Provided guest assistance and recommendations for tourist attractions.
• Maximized revenue by upselling room upgrades and additional services.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Coordinating with Concierges, Restaurant and Housekeeping, Banquets and Conference Departments.

• Established business from the ground up.
• Planning and managing all aspects of the business.
• Managed day-to-day business operations.

Supervised efforts of teams within 220 guest capacity restaurant, ensuring timely and quality servicing of guests.

• Provided consulting and translation services for Russian-speaking entrepreneurs in China.
• Demonstrated flexibility in adapting to changing business priorities while maintaining a strong focus on strategic sourcing initiatives and overall cost reduction goals.

• Performed various written translations from Chinese into Russian.
• Provided oral interpretations for clients during special events, business meetings.
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• Successfully managed the development and implementation of advertising campaigns and branding strategy for a new shopping mall.
• Boosted brand awareness by creating and executing innovative marketing campaigns.
• Conducted market research to inform data-driven decision-making in the development of targeted ad campaigns.