Natalia Pistorius
Perth
Summary
Seasoned Club Manager runs smooth day-to-day business operations. Well-versed in overseeing staff members, managing suppliers and taking full control of budget. Brings industry best practices to every area while delivering on operational, financial and strategic goals.
Overview
11
11
years of professional experience
Work History
Store Manager
ASN Toowoomba (Australian Sports Nutrition)
2022.04 - 2023.01
- Customer Service, Rostering through Tanda, Monitoring and analysing stores K.P.I’s to help reach targets and goals, Employee Training and recruitment and appraisals, Knowledge of Microsoft Word, Outlook, Excel, Processing fortnightly and monthly banking & filing, Store Promotion via social media and local outreach, Proficient in Software systems and programs, Stocktake and Ordering of Stock, Weekly and Monthly marketing and strategy planning to strive towards reaching monthly KPI’s, Providing supplement, health and wellness advise to customers
Gym Club Manager
South Toowoomba Jetts
2017.03 - 2022.04
- Customer Service, Rostering through Kronos, Monitoring and analysing club K.P.I’s to help reach targets and goals, Membership Management and Sales, Maintaining confidentiality of membership files and information, Debt Collection, Employee Training and recruitment and appraisals, Knowledge of Microsoft Word, Outlook, Excel, Meeting and assisting new and existing clients, Monitoring and Supervision of gym, Processing fortnightly and monthly member billing, banking & filing, Club Promotion via social media, newsletters and local outreach, Proficient in Software systems and programs including gym sales, J series timetable co-ordination and bookings, POS operations and Banking procedure, Stock take and Ordering of Stock, Equipment Maintenance, Weekly and Monthly marketing and strategy planning to strive towards reaching monthly KPI’s
Gym Club Manager
Ashmore Jetts
2015.08 - 2017.02
- Customer Service, Rostering through Kronos, Monitoring and analysing club K.P.I’s to help reach targets and goals, Membership Management and Sales, Maintaining confidentiality of membership files and information, Debt Collection, Employee Training and recruitment and appraisals, Knowledge of Microsoft Word, Outlook, Excel, Meeting and assisting new and existing clients, Monitoring and Supervision of gym, Processing fortnightly and monthly member billing, banking & filing, Club Promotion via social media, newsletters and local outreach, Proficient in Software systems and programs including gym sales, J series timetable co-ordination and bookings, POS operations and Banking procedure, Stocktake and Ordering of Stock, Equipment Maintenance, Weekly and Monthly marketing and strategy planning to strive towards reaching monthly KPI’s
Gym Club Manager
Toowoomba Anytime Fitness
2012.04 - 2015.08
- Customer Service, Rostering through Kronos, Monitoring and analysing club K.P.I’s to help reach targets and goals, Membership Management and Sales, Maintaining confidentiality of membership files and information, Debt Collection, Employee Training and recruitment and appraisals, Knowledge of Microsoft Word, Outlook, Excel, Meeting and assisting new and existing clients, Monitoring and Supervision of gym, Processing fortnightly and monthly member billing, banking & filing, Club Promotion via social media, newsletters and local outreach, Proficient in Software systems and programs including gym sales, J series timetable co-ordination and bookings, POS operations and Banking procedure, Stocktake and Ordering of Stock, Equipment Maintenance, Weekly and Monthly marketing and strategy planning to strive towards reaching monthly KPI’s.
Education
Certificate III and IV in Fitness and Personal Training -
Academy of Fitness Business
Diploma of Retail Management -
Southern Queensland Institute of Tafe
Completed Year 12 - Senior Certificate -
Centenary Heights State High School
Skills
- Customer Service
- Team Building and Leadership
- Goals and performance
- Business Development
- Staff Management
- Recruitment and hiring
Key Strengths And Abilities
Proven leadership qualities in a management position
Ability to work autonomously and in a team environment and be a team player
Courteous, ethical and professional
Self motivated and highly dedicated, with strong work ethic
Strong customer service skills and experience
Positive attitude, punctual, reliable and disciplined
Exceptional organisational skills, ability to prioritise work and problem solve
Excellent communication and people skills
Experienced in Administration duties, Debt Collection and KPI’s
Competent with Microsoft Office, Excel and Outlook
Willingness, aptitude and ability to quickly acquire new skills
References
- Steve Gamble, Jetts Fitness, National Manager, 0408 163 978
- Rob Burr, Anytime Fitness Toowoomba Owner, 0402 705 097
- Roy Pistorius, ASN Toowoomba, Owner, 0429 565 644
- Amity Young, Personal Reference, 0420 333 752
Timeline
Store Manager
ASN Toowoomba (Australian Sports Nutrition)
2022.04 - 2023.01
Gym Club Manager
South Toowoomba Jetts
2017.03 - 2022.04
Gym Club Manager
Ashmore Jetts
2015.08 - 2017.02
Gym Club Manager
Toowoomba Anytime Fitness
2012.04 - 2015.08
Certificate III and IV in Fitness and Personal Training -
Academy of Fitness Business
Diploma of Retail Management -
Southern Queensland Institute of Tafe
Completed Year 12 - Senior Certificate -
Centenary Heights State High School
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