Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Natalia Prokopowicz

Lynton,Australia

Summary

Balances work, family, friends, and self-care alongside studies, demonstrating strong time management, resilience, and boundaries.

In a part-time pharmacy role, has developed effective communication skills and the ability to actively listen and respond with empathy to individuals facing sensitive challenges.

Passionate about pursuing a career in Alcohol and Other Drugs (AOD) social work, with a genuine commitment to creating positive impact. Eager to continue learning, adapting, and applying experiences to support individuals and communities in meaningful ways.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

National Pharmacies Blackwood
07.2024 - Current
  • Demonstrating professionalism, empathy, and discretion when assisting customers with sensitive health matters, upholding confidentiality and respect.
  • Providing client-centred service through active listening and prompt response to customer concerns.
  • Facilitating clear communication and teamwork, contributing to a collaborative, person-focused workplace.
  • Handling medications in accordance with strict safety protocols and legislative guidelines, with awareness of AOD risks, misuse prevention, and harm minimisation principles.

Service Operator

X-Convenience Mount Barker
02.2024 - 07.2024

Retail Assistant

3 Wishes Hahndorf
11.2023 - 02.2024

Fast Food Manager

Carls Jr
09.2019 - 11.2023
  • Providing informal leadership and peer support, fostering a positive team environment and encouraging ethical practice, accountability, and collaboration.
  • Proficient in using digital systems and software (ABCOM, Microsoft Word, Outlook, Excel) to support accurate documentation, data management, and efficient service coordination.


Education

Bachelor of Social Work -

University of South Australia
12-2025

Skills

  • Collaborative Practice: Engage in multidisciplinary teamwork to deliver integrated, client-centered services
  • Professional Documentation: Maintain accurate case notes, assessments, and reports in line with ethical and legal standards
  • Culturally Competent Communication: Navigate sensitive conversations with empathy, active listening, and trauma-informed approaches
  • Client Advocacy & Conflict Resolution: Support client rights and mediate service-related concerns through strengths-based advocacy and motivational interviewing
  • Service Coordination: Facilitate referrals, supporting in PDDI intake, program linkages, and follow-ups to ensure continuity of care
  • Critical Thinking & Adaptability: Respond flexibly to evolving client needs and systemic challenges

Certification

2024 iReach Rural Health

  • Provided one-on-one support to clients dealing with housing insecurity, transport issues, and financial hardship, Assisted clients with Centrelink applications, including gathering documents and navigating online systems.
  • Participated in Matrix program group sessions, supporting facilitation and observing group dynamics.
  • Practised active listening and empathetic communication in all client and team interactions.
  • Researched local support services and conducted professional outreach to strengthen referral options and improve service navigation for clients.



2025 Uniting Communities: New Roads

  • Assisted with PDDI intake assessments, demonstrating attention to detail and adherence to confidentiality and ethical standards.
  • Met with residential clients to provide support, build rapport, and assess needs within a client-centred framework whilst supervised.
  • Observed and participated in various group programs, including SMART Recovery, Life Skills, and Relapse Prevention, supporting client engagement and group dynamics.
  • Planned, organised, and facilitated a session within the Relapse Prevention group, applying group facilitation skills and promoting a strengths-based approach.
  • Participated in regular peer supervision sessions, fostering reflective practice, collaboration, and professional development.


Accomplishments

  • Cert in S2 & S3 Pharmacy.
  • SANDAS AOD Training Work Shop Cert.
  • First Aid and CPR qualification.
  • DHS Aged Sector Employment Check.
  • NDIS Worker Check.
  • National Police Check.
  • Criminal History Check.
  • Safe Environments for Children & Young People Training.
  • Working with Children Check.

Timeline

Pharmacy Assistant

National Pharmacies Blackwood
07.2024 - Current

Service Operator

X-Convenience Mount Barker
02.2024 - 07.2024

Retail Assistant

3 Wishes Hahndorf
11.2023 - 02.2024

Fast Food Manager

Carls Jr
09.2019 - 11.2023

Bachelor of Social Work -

University of South Australia

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Natalia Prokopowicz