Natalia Pulido
Melbourne,VIC
Summary
Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 3+ years of experience in workforce assessment.
Overview
3
3
years of professional experience
Work History
Workforce Real Time Analyst
Teleperformance
09.2020 - 08.2023
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Prepared and maintained reports, dashboards and monthly packages.
- Provided training on dashboard and package development to team members and management.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
- Produced and updated documents, reports and tracking spreadsheets using Microsoft excel and Microsoft Power Query.
Education
Online Course - Power BI Basics
G-Talent.net
08.2023
Online Course - Dashboard And Data Analysis With Excel
G-Talent.net
07.2023
Online Course - SQL For Data Science
University of California
USA04.2023
Online Course - Excel Skills For Business
Macquarie University
Sydney, NSW03.2023
Online Course - Business Metrics For Data-Driven Companies
Duke University
USA06.2022
Skills
- Workforce Management Tools
- Digital Databases
- Business Drivers
- Compiling Data
- Data Analysis
- Real-Time Monitoring
- Data Collection
- KPI Monitoring
- Data Integrity
- Analyzing Patterns
- Resolving Issues
- Workforce Efficiency
Timeline
Workforce Real Time Analyst
Teleperformance
09.2020 - 08.2023
Online Course - Power BI Basics
G-Talent.net
Online Course - Dashboard And Data Analysis With Excel
G-Talent.net
Online Course - SQL For Data Science
University of California
Online Course - Excel Skills For Business
Macquarie University
Online Course - Business Metrics For Data-Driven Companies
Duke University
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