Natalia Ramos Martinez
Sydney
Summary
Results-driven and detail-oriented individual with a strong background in risk assessment and compliance. Proficient in conducting comprehensive customer due diligence (CDD) investigations, sanctions screening, and anti-money laundering (AML) procedures. I am adept at identifying and investigating suspicious activities, collaborating with cross-functional teams, and delivering accurate and timely reports. With a commitment to maintaining the highest standards of integrity and confidentiality, I am dedicated to safeguarding the reputation and financial security of the organization.
Overview
5
5
years of professional experience
Work History
Fund Operations Support
Centuria Capital Group
10.2023 - Current
- Monitor and manage daily operations of property funds and investment bonds, including capital settlements and raises, cash management, and reconciliation of transactions.
- Ensure adherence to regulatory requirements and internal policies governing fund operations, such as anti-money laundering (AML) and know your customer (KYC) procedures.
- Continuously review and improve operational processes to enhance efficiency and scalability, leveraging technology and automation where possible.
- Collaborate with various internal teams, including distribution, fund accounting, and compliance, to address operational challenges and facilitate the launch of new property funds and investment products.
- Prepare and submit regulatory reports to relevant authorities in accordance with regulatory requirements applicable to investment funds.
Customer Screening Analyst
Commonwealth Bank
04.2022 - 10.2023
- Own the end-to-end Customer Screening and Monitoring process within RACO (Regulatory and Control Operations) with a focus on quality and efficiency, a robust control environment, continuous improvement and innovation.
- Ensure timely and high quality investigation and resolution of cases and appropriate action/s are taken based on the outcomes of the investigation.
- Identification of issues, issue management and remediation plans, which included preparing Suspicious Matter Reports (SMR) for review and submission to AUSTRAC.
- Support stakeholders across RACO to proactively identify, manage, and mitigate the financial crime risks of the business.
- Assist in driving best in class practices within the business to ensure a consistently high standard of service delivery, turnaround time and workforce management.
- Provide insights on trend analysis and advice on continued improvement of the Customer Screening and Monitoring processes.
- Support in identifying training needs, assisting in the development and design of training and provide technical expertise as required.
Case Assessor (Advice Remediation)
Commonwealth Bank Of Australia, CBA
06.2020 - 04.2022
- Carried out the Service Fee review in line with Service Fee and Remediation priorities.
- Verified and validated the completeness of case files in line with the prescribed process guidance.
- Take responsibility for case assessments with complex strategies, (including, but not limited to, Gearing, trusts and SMSF).
- Supported a specific financial services investigation providing support to a high level of accuracy.
- Conducted partial reviews of junior team member's case assessment where required.
- Provided assistance to Team Leads in performing ad-hoc reporting to management as required.
- Contributed to developing and implementing work flow practices to enhance team efficiency.
Wealth Consultant
MLC National Australia Bank
01.2019 - 05.2020
- Responsible for providing solution to a range of complex enquiries from customers and advisers in relation to superannuation, retirement and investment products under the Masterkey platform.
- Adhered to risk and compliance frameworks.
- Ensured excellent customer service through NPS measures, as well as quality assurance.
- Recognised referral opportunities to general advice, increasing the company client base and FUM.
- Proactively collaborated with internal and external stakeholders within agreed timeframes to facilitate the resolution of adviser and customer queries.
Education
Bachelor of Political Economic And Social Sciences - Political Economy
University of Sydney
Sydney11.2024
Skills
- Regulatory Knowledge- Anti-Money Laundering (AML), Know Your Customer (KYC), Counter Terrorism Financing (CFT)
- Risk Assessment
- Communication Skills
- Data Management
- Problem Solving
- Attention to Detail
- Research Abilities
Timeline
Fund Operations Support
Centuria Capital Group
10.2023 - Current
Customer Screening Analyst
Commonwealth Bank
04.2022 - 10.2023
Case Assessor (Advice Remediation)
Commonwealth Bank Of Australia, CBA
06.2020 - 04.2022
Wealth Consultant
MLC National Australia Bank
01.2019 - 05.2020
Bachelor of Political Economic And Social Sciences - Political Economy
University of Sydney
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