Natalia Slawomirski
Mount Claremont
Summary
Dynamic phlebotomist with exceptional patient care experience at Clinipath Pathology, adept at fostering trust through empathetic communication. Skilled in specimen collection and infection control, I prioritize patient comfort and safety, enhancing overall satisfaction with outstanding customer service skills.
Overview
23
23
years of professional experience
Work History
Phlebotomist
Clinipath Pathology
05.2021 - Current
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Provided exceptional customer service to patients from diverse backgrounds, addressing concerns or questions related to their blood tests professionally and informatively.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Enhanced patient comfort by efficiently managing the specimen collection process by showing empathy, compassion, patience or using distraction techniques to reduce fear, anxiety and or stress particularly with children.
- Improved patient comfort by employing efficient and gentle phlebotomy techniques perfected over time, resulting in minimal discomfort for patients during blood draws.
- Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Promoted patient safety by verifying identification, labelling samples correctly, and cross-checking information with requisition forms.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Specialized in conducting PCR nasal and throat swab tests in COVID-19 drive through clinics during the COVID-19 pandemic.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Certified in conducting urine alcohol and drug testing in conformance with the National Association of Testing Authorities AS/NSZ 4308:2008 for workplace, medical and legal purposes.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure..
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Facilitated seamless handoffs between shifts by maintaining clear and accurate shift notes, communicating any pertinent information to colleagues.
- Maintained a clean and safe work environment, following proper infection control procedures to minimize risk of contamination.
- Improved the overall efficiency of the pathology department by effectively prioritizing specimen collections based on urgency and clinical relevance.
- Utilized electronic health records systems proficiently, ensuring accurate documentation of all relevant information pertaining to each patient encounter.
- Centrifuged blood samples as outlined in clinical protocols.
- Responsible for ordering supplies ensuring collection centres are fully stocked and well organised to avoid delays.
Sales Assistant
Adairs Retail Group
05.2015 - 01.2016
- Built strong relationships with customers, resulting in repeat business and referrals.
- Provided outstanding customer service by engaging in friendly conversation with customers going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Performed cash, card, and check transactions to complete customer purchases.
Private Nanny
Dr Lee Lee Do
01.2011 - 06.2013
- Full time, daily responsibility for 2 children both under the age of 5yrs.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and doing laundry.
- Played games, worked on puzzles, and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Transported children to and from activities using personal or family vehicle.
- Managed housekeeping duties.
- Cooked and prepared healthy meals for children and for parents
- Supervised children on playground to help develop physical and social skills.
Private Nanny
Shane Clouten
01.2010 - 09.2012
- Full responsibility for 2 primary school aged children
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Liaised with school staff and health professionals when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Retail Sales Assistant
Bed Bath N' Table
02.2008 - 09.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Improved store appearance with effective merchandising and creative displays.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Greeted customers and provided outstanding customer service.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Bartender
Oxford Hotel
02.2005 - 11.2008
- Received numerous positive reviews from customers contributing to an increase in repeat business for the restaurant.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Hospitality Supervisor
Ocean Beach Hotel, Cottesloe
04.2002 - 01.2005
- Restaurant supervisor, allocating breaks, supervising staff.
- Food, coffee and bar service.
- Opening and closing of restaurant.
- Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Improved guest satisfaction by providing prompt and courteous service.
- Coordinated events and functions, tailoring services to meet diverse client needs.
Education
No Degree - Pathology Collection
North Metropolitan TAFE
Perth, WA12-2020
No Degree - Makeup Services
Australian College of Beauty Therapy
Perth, WA05-2009
No Degree - Early Childhood Studies
Edith Cowan University
Perth, WA01-2001
High School Diploma -
John Xxiii College
Claremont, WA12-2000
Skills
- Patient care
- Patient support
- Patient assessment
- Emergency response training
- Communication
- Customer service
- Attention to detail
Languages
English
Full Professional
Polish
Native or Bilingual
Timeline
Phlebotomist
Clinipath Pathology
05.2021 - Current
Sales Assistant
Adairs Retail Group
05.2015 - 01.2016
Private Nanny
Dr Lee Lee Do
01.2011 - 06.2013
Private Nanny
Shane Clouten
01.2010 - 09.2012
Retail Sales Assistant
Bed Bath N' Table
02.2008 - 09.2011
Bartender
Oxford Hotel
02.2005 - 11.2008
Hospitality Supervisor
Ocean Beach Hotel, Cottesloe
04.2002 - 01.2005
No Degree - Pathology Collection
North Metropolitan TAFE
No Degree - Makeup Services
Australian College of Beauty Therapy
No Degree - Early Childhood Studies
Edith Cowan University
High School Diploma -
John Xxiii College
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