Natalia Sosnowska- Hotel Manager
Adelaide,SA
Summary
Helpful professional hotel manager offering more than 8 years of experience in hospitality and tourism industries. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Successful management background at reputable hotel Premier Inn in London. In-depth knowledge of hospitality industry and business administration.
Overview
9
9
years of professional experience
Work History
Deputy Hotel Manager
Premier Inn Hayes London
10.2018 - 08.2023
- Oversaw day-to-day operations of 86-room hotel with staff of 25 employees.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Fostered safe lodging environment with reliable and effective security services.
- Created and managed accurate occupancy forecasts and budgets.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
Reception Team Member
Premier Inn Hayes London
02.2016 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
Barista
Compass Group Uk&Ireland
01.2016 - 03.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Warehouse Operative- Picker/Packer Operator
NEXT
07.2014 - 12.2015
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Trained new employees on proper packing and labelling techniques and to apply best practices.
- Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
Education
Apprenticeship Level 3 Hospitality Management -
Lifetime Training School London
London10.2021
Apprenticeship Level 2 Hospitality Team Member -
Lifetime Training School London
London12.2018
Media And Communication - Sociology
University of Gdansk Faculty of Social Sciences
Poland-Gdansk01.2013
High School Diploma -
School Named Heroes of September 1939
Poland04.2011
Skills
- Employee Development
- Employee Performance Reviews
- Quality Assurance
- Strategic Planning
- Financial Management
- Hotel Reservations
- Safety Procedures
- Hospitality Management
- Disciplinary Action and Termination
- Creative Solutions
Languages
English
Full Professional
Polish
Native or Bilingual
Italian
Elementary
Timeline
Deputy Hotel Manager
Premier Inn Hayes London
10.2018 - 08.2023
Reception Team Member
Premier Inn Hayes London
02.2016 - 11.2018
Barista
Compass Group Uk&Ireland
01.2016 - 03.2017
Warehouse Operative- Picker/Packer Operator
NEXT
07.2014 - 12.2015
Apprenticeship Level 3 Hospitality Management -
Lifetime Training School London
Apprenticeship Level 2 Hospitality Team Member -
Lifetime Training School London
Media And Communication - Sociology
University of Gdansk Faculty of Social Sciences
High School Diploma -
School Named Heroes of September 1939
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