Natalia Valencia
339 Sussex St, Sydney,NSW
Summary
Proven multitasker and communicator, I enhanced kitchen efficiency and customer satisfaction at Din Tai Fung by streamlining processes and maintaining high standards of service. Skilled in computer applications and adept at fostering teamwork, my adaptability and leadership significantly contributed to workplace excellence, achieving notable improvements without compromising quality.
Overview
6
6
years of professional experience
Work History
Kitchen Staff
Din Tai Fung
03.2023 - Current
- Made dumplings according to standard recipes with requested changes for customer satisfaction
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Floor Staff Member
Din Tai Fung
03.2023 - Current
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Receptionist
Borneo Hotel
01.2022 - 04.2022
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.
- Supports managers with business documentation and professional demeanor at all times.
Administrative Officer
Shipping Company
07.2018 - 07.2021
- Input the company’s finance
- Track orders to ensure timely deliveries.
- Prepare shipping documents (like invoices, purchase orders and bills of lading).
- Schedule shifts for our drivers and warehouse staff.
- Maintain updated records of orders, suppliers and customers.
- Oversee the levels of our warehouse stock and place orders as needed.
- Provide information to customers about the status of their orders.
Education
Diploma Of Leadership And Management - Leadership And Management
Berkeley Business Institute
Sydney, NSWBachelor Of Applied Science - English Business And Professional Communication
Politeknik Tonggak Equator
Pontianak, Indonesia08.2022
Skills
- Ability to multitask
- Adaptability
- Communication
- Computer Skills
- Customer Service
- Fast Learner
- Honesty and Integrity
- Leadership and Teamwork
- Time Management
Timeline
Kitchen Staff
Din Tai Fung
03.2023 - Current
Floor Staff Member
Din Tai Fung
03.2023 - Current
Receptionist
Borneo Hotel
01.2022 - 04.2022
Administrative Officer
Shipping Company
07.2018 - 07.2021
Diploma Of Leadership And Management - Leadership And Management
Berkeley Business Institute
Bachelor Of Applied Science - English Business And Professional Communication
Politeknik Tonggak Equator
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