Natalia Varea

Areas of experience:

- Fine Dining Restaurant

- Bistro Restaurant

• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
• Increased sales of daily specials by effectively communicating options and recommendations to guests.
• Answered customer questions about food and beverage items and assisted with menu selections.

Areas of experience:

- Il Barocco Restaurant

- In Room Dining

- Pool Bar

- Events

• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Trained new staff members on company policies and procedures.
• Handled cash and card transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
• Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.