NATALIA WEBBER
Coomera,Queensland
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. With 6+ years of experience in the work force, always looking to expand professionally and willing to take on new challenges and learn new things.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Bunnings Warehouse
10.2020 - Current
- Maintaining customer satisfaction by utilising forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisting customers in completing purchases, locating items and encouraging them to join reward/loyalty programs by promoting company services to boost loyalty, satisfaction and sales numbers
- Working in a high pressure, fast paced environment that involves multitasking, quick thinking and adapting to sudden changes
- Identified potential hazards and addressed team member concerns as a member of the safety committee to enforce a safe working environment
Shift Supervisor
Domino's Pizza
01.2018 - 01.2021
- Provided a high level of customer service and handled complaints in a professional manner to guarantee customer satisfaction
- Followed company procedures, guidelines and in-house policies to lead store closes.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Event Set Up Crew
W. Events
01.2017 - 01.2019
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules
- Utilised great communication and interpersonal skills when interacting with all parties, including management staff and fellow team members to promote smooth and efficient operations.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Double Bachelor Degree Business And Design
Griffith University
Gold Coast, QLD2028
Completed Year 12
Pimpama State Secondary College
Pimpama, QLD11.2020
Skills
- Leadership
- Customer service
- Stocking and replenishing
- Point of sale knowledge
- Liquor law compliance
- Store opening and closing
- Safety process and procedures
- Complaint resolution
Certification
- Blue Card (Expires March 2026)
- Test and Tag Qualified (2022)
- RSA (2020)
- Diploma of Business (2020)
- Cert II in Skills for Work & Vocational Pathways (2020)
- Queensland Certificate of Education - QCE (2020)
references
- Zac Daniels , (07) 5665 2700
- Keval Patel, +61 401 602 016
- Liv Chapman, liv@weventsgroup.com.au
Timeline
Customer Service Team Member
Bunnings Warehouse
10.2020 - Current
Shift Supervisor
Domino's Pizza
01.2018 - 01.2021
Event Set Up Crew
W. Events
01.2017 - 01.2019
Double Bachelor Degree Business And Design
Griffith University
Completed Year 12
Pimpama State Secondary College
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