Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NATALIAH M. SCHIRRIPA

Benowa

Summary

Highly accomplished professional with a proven track record in property management, leadership, and administrative roles. Possessing a comprehensive background in property management, I have successfully overseen the efficient operation, maintenance, and optimization of diverse properties. My strong management expertise is reflected in a history of effectively leading teams to achieve organizational goals and enhance operational efficiency. Furthermore, my extensive administrative experience has equipped me with exceptional organizational skills and a keen attention to detail, ensuring streamlined processes and seamless business operations. With a demonstrated ability to balance strategic thinking with hands-on implementation, I am adept at fostering tenant relations, maximizing property value, and delivering exceptional customer experiences. As a proactive and adaptable individual, I am poised to leverage my collective experience to drive success and innovation in property management and administrative endeavors.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Property Management Assistant

McGrath
02.2023 - 08.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Promptly responded to tenant complaints and concerns for over multiple properties.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Greeted prospective tenants weekly.
  • Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.

Manager

McDonald's Restaurant
01.2022 - 02.2023
  • Accomplished multiple tasks within established timeframes
  • Onboarded new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.

Administrator

Ray White Real Estate
08.2021 - 01.2022
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
  • Computerized office activities, maintained customer communications and tracked records through delivery
  • Entered and maintained departmental records in company database
  • Collected, validated and distributed information to employees.

Retail Assistant

News Agency
03.2020 - 08.2021
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Used POS system to process sales, returns, online orders and gift card activations
  • Approached browsing customers to initiate conversations to determine buying preferences.

Inbound Sales Representative

Frizelle Sunshine Automotive
12.2020 - 06.2021
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information
  • Documented details of calls and customer interactions.

Crew Person

McDonald's Restaurant
01.2016 - 11.2019
  • Took orders, prepared meals and collected payments
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Kept food preparation area, equipment and utensils clean and sanitary
  • Worked front counter, drive-thru and other areas.

Netball Umpire, Southport Carrara Netball Association
01.2016 - 12.2017
  • Communicated with fans, coaches, players and other umpires
  • Maintained fair environment by serving as mediator to resolve conflicts
  • Explained and taught regulations and rules to players and coaches
  • Promoted good sportsmanship among players.

Education

Benowa State High School
Gold Coast, QLD
11.2018

Skills

  • Managing Employee Relations
  • Staff Management
  • Health and Safety Regulations
  • Business Management Principles
  • Greet Guests
  • Customer Service
  • Sales Strategies
  • Advertising Techniques
  • Issue and Conflict Resolution
  • Managing Reception
  • Employee Coaching and Motivation
  • Sales Activities
  • Financial Statements
  • Managing Files and Records
  • Desktop Publishing
  • Accounting Techniques
  • Administration and Reporting
  • Film Production
  • Fair Housing Laws Knowledge
  • Security Deposit Refunds
  • Federal Regulations
  • Scheduling Repairs
  • Maintenance Knowledge
  • Leasing and Sales
  • Rent Growth
  • Rental Pricing Strategies
  • Sales and Marketing
  • Lease Renewals
  • Administrative Support

Certification

CM - Certified Manager Certification Certificate II in retail First Aid Certificate Certificate II in IDMT Certificate II in Visual Arts

Timeline

Property Management Assistant

McGrath
02.2023 - 08.2023

Manager

McDonald's Restaurant
01.2022 - 02.2023

Administrator

Ray White Real Estate
08.2021 - 01.2022

Inbound Sales Representative

Frizelle Sunshine Automotive
12.2020 - 06.2021

Retail Assistant

News Agency
03.2020 - 08.2021

Crew Person

McDonald's Restaurant
01.2016 - 11.2019

Netball Umpire, Southport Carrara Netball Association
01.2016 - 12.2017

Benowa State High School
NATALIAH M. SCHIRRIPA