Natalia Lofipo

With a deep passion for business development and extensive experience as a Business Development Manager, Service Facilitator, and Fitness Instructor, there is a strong ability to work both independently and as part of a team. Specializing in relationship management, business development, and fostering personal growth for clients in the private sector, there is a high level of motivation and self-drive, thriving on communication and continually seeking opportunities for self-improvement. I am Eager to join a company that offers growth and the opportunity to contribute to its success.

• Successfully helped over 50 people to achieve their fitness and personal goals for ME Fitness and Mt Zion Fitness
• Successfully built Mt Zion Fitness and ME Fitness from ground up. I personally built a database of over 40 repeat customers which is continuously growing through word-of-mouth referrals.
• Specialist in business development and relationship management
• Successfully held a continuous position with Alara QLD Limited for 10 years.
• Successfully planned and project coordinated training sessions to help a series of clients to achieve their goals and life skills.
• Successfully planned and coordinated a series of social events for ME Fitness
• Highly motivated and energetic with the ability for active listening
• Successfully organised a series of fitness boot camps for over 20 customers for Alara QLD Limited
• Successfully trained and mentored a series of staff members in my previous roles
• Successfully established very strong relationships with a series of Gyms to get special prices with people with disabilities and mental health, Specialist in driving morale and motivation in team members.
• Successfully implemented a series of strategies with people with challenging behaviours for Alara QLD; Ability to adapt to a diverse range of cultures.
• Worked successfully with directors, customers, internal staff, human resources, payroll, and key sales personnel, Specialist in cold and warm call sales.
• Successfully ran the Kokoda Challenge in July 2012
• Able to reflectively listen and communicate both verbally and non-verbally with clients in a manner that ensures confidentiality, privacy, and sensitivity.
• I successfully helped Develop a Reconciliation Action Plan and am an active member on the Board. As a business we are committed to help reduce the gap in living standards between Aboriginal or Torres strait Islanders Australians.

• CPL Choice Passion Life – Ipswich Booval, 2020 - Current, Service Facilitator – TAE Trainer for SHOP (Safe handling of people), Facilitated and administered the provision of high quality in-home and community access activities and services to clients with various disabilities according to the aims of the organisation and in accordance with the objectives of the Strategic Plan, Supported continuous improvement in the business performance of client services in the region and effectively contribute towards achievement of the organisation's vision and purpose., Consulting with clients, families, allied health professionals and stakeholders, Effectively manage rosters., Ensure that all support workers undertake training according to the training matrix and annual competency checklist., Maintain client services database information., Provide ongoing supervision and monitoring the performance of direct support workers including performance issues., Care plans are up to date and reflect the customers' needs accurately., Liaison with clients, families, and relevant stakeholders to ensure the smooth implementation of SIL plans and NDIS plans., Consulted and collaborated with other professionals to provide continuity of client-family care., Guided clients through transition to independent living within the community., Connected individuals with relevant community resources and coordinated referrals., End to end recruitment., Nominated and upheld the role of the workplace Health and Safety officer for the entirely of the support worker role., Reduced hazards and incidents in the workplace., Maintaining accurate reports and documentation, Upheld all relevant organisation policy and procedures.
• Alara QLD Limited, 2018 - 2020, Client Service Facilitator, Facilitate the provision of in-home and community-based support for clients with a disability and their families., Work in partnership with clients and key stakeholders to develop and implement individualised support plans., Provide supervision, leadership, mentoring and support to a designated team of support workers., Provide individualised service that responded to the client's needs in a timely and respectful manner., Fostered and promoted an environment of best practices in line with organisation policy to ensure a person-centred approach to service delivery., Successfully ensured that all clients received the services that they required in line with their NDIS funding while working towards their identified goals.
• Worssell and Co Pty Ltd, 2017 - 2018, Administration and Dispatch Officer/ Customer Service, Communicating with suppliers and customers on a regular basis and maintaining excellent relationships with both., Responsible for data entry, answering phones, ensuring that customers always receive the highest levels of customer service, and extensively using Microsoft Office and ABM, Quoting Customers, Proof Reading, Liaising with different Government Bodies., Designing Artwork using Corel
• Mt Zion Fitness, 2013 - Current, Owner Operator/ Fitness Instructor/ Business Development Manager, As a personal trainer I provide people with high individual attention to keep them motivated and tailor a detailed training regime to their fitness level to help them achieve their personal goal and providing the right education., Successfully help people overcome personal barriers that are preventing them from achieving their goals, and I inspire land encourage them to have health habits and routines through safety delivery of effective program instruction, motivation and education.
• Alara QLD Limited, 2005 - 2016, Activity Support Worker – Activity Facilitator, Liaise with different stakeholder and build relationships, preparing activities., Driving work cars; Support workers for centre-based activities; preparing activities, organising outings to improve life skills., Implementing strategies for people with challenging behaviours; Liaising with stakeholders, Organising
• ME Fitness, 2012 - 2022, Group Fitness Instructor, Teaching and coordinating group fitness classes, Greeting customers and building relationships; Selling memberships.
• Lifeline Community Care Child and Youth, 2007 - 2010, Youth Worker On-Call, Drive patients to doctors' appointments. Implementing strategies for people with challenging behaviours, Successfully arranging appointments, dealing with client's financial resources., Working with young people; General house duties; Sleep over shifts; Administration; Recreational activities; Teaching general life skills; Dealing with medical issues with doctors; Case studies; Dealing with petty cash

• Sue Sharp, Area Manager CPL, 0437 220 789
• Shelleigh Lole - Director - Springfiled Stingers Touch - 0406 765 271
• Fiona Williams - Personal - 0421 646 621