Summary
Overview
Work History
Education
Skills
Skills
Certification
Timeline
Generic

Natalia Maria Stuart

Ripley,QLD

Summary

Experienced and versatile professional with a proven track record in multiple fields, including security management, executive support, and administrative coordination. Demonstrated ability to lead teams, manage operations, and provide high-level personal assistance in fast-paced environments. Known for strong organizational skills, discretion, and the ability to adapt across roles and industries. Currently transitioning into the real estate sector, driven by a passion for property, client service, and market dynamics. Actively completing a real estate certification course, and working toward obtaining a license to launch a successful career in real estate sales and property management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Personal Assistant

QSI ShedZone
Ipswich, QLD
04.2025 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Accomplished project deadlines by assisting with task completion whenever required.

Rostering Manager

Pro Guard Security
10.2023 - 10.2024
  • Managed staff rostering and scheduling to ensure optimal coverage for security operations.
  • Coordinated communication between management and security personnel to address staffing needs.
  • Implemented processes to improve efficiency in rostering and reduce operational costs.
  • Worked with clients and Security guards from Queensland and NSW.
  • Extensive experience with Excel and working on a CRM Guard house.

Rostering Manager

Response Security
06.2022 - 10.2023
  • Developed and maintained staff schedules, ensuring compliance with labor regulations.
  • Collaborated with various departments to fulfill security staffing requirements.
  • Conducted training sessions for new staff on scheduling and operational protocols.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Extensive experience with Excel and working on a CRM Guard house.

Concierge at Mater Hospital & MLC Insurance

Certis Security
11.2021 - 05.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.

Security Guard at Center Link

Certis Security
06.2021 - 11.2021
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.

Insurance Agent (Inbound & Outbound Calling)

GE Insurance
08.2013 - 02.2014
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Customer Service & Food Handling

Subway
02.2008 - 05.2013
  • Delivered excellent customer service in a fast-paced environment, handling orders efficiently.
  • Maintained high standards of food safety and hygiene while preparing and serving food.
  • Operated cash register, managing transactions accurately and providing change.

Education

High School Diploma -

Corinda State High School
Corinda, QLD
12-2007

Skills

  • Calendar management
  • Document organization
  • Email communication
  • Time management
  • Confidentiality maintenance
  • Customer service
  • Scheduling

Skills

  • Team Leadership

Certification

Certification 2 in Security and crowd Control

Timeline

Personal Assistant

QSI ShedZone
04.2025 - Current

Rostering Manager

Pro Guard Security
10.2023 - 10.2024

Rostering Manager

Response Security
06.2022 - 10.2023

Concierge at Mater Hospital & MLC Insurance

Certis Security
11.2021 - 05.2022

Security Guard at Center Link

Certis Security
06.2021 - 11.2021

Insurance Agent (Inbound & Outbound Calling)

GE Insurance
08.2013 - 02.2014

Customer Service & Food Handling

Subway
02.2008 - 05.2013

High School Diploma -

Corinda State High School

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Natalia Maria Stuart