Natalie Ahern
Slacks Creek
Summary
I am a highly experienced Credit Controller who has exceptional communication, listening and negotiation skills.
I take pride in taking the time to understand a customers individual financial situation so I can best serve the customer and collect arrears within your company's policies and key performance indicators.
I have a strong work ethic and I genuinely enjoy working with people along side their debt journey.
Overview
25
25
years of professional experience
Work History
Utility Worker
Wild Desert
02.2024 - 01.2025
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments. Mainly with the Camp Manager On Site
- Working under Strenuous Conditions while also Managing Heat Stress.
- Improved hygiene standards by regularly sanitizing surfaces.
- Achieved high standards in cleanliness, performing thorough cleaning tasks.
Mine Site Utility/Supervisor
ESS
04.2022 - 02.2024
- Improved efficiency by implementing resource management strategies.
- Ensuring effective 2-way radio communication when spotting vehicles as per traffic management plans throughout gas plant site
- Supervising and Undertaking Cleaning of the Village, Offices, Crib Rooms, Ablution Blocks and Administration Buildings ensuring all work is being completed to a high standard in the required timeframes. These tasks included Rubbish removal, Restocking Kitchen Supplies, Sweeping and Mopping of floors, Cleaning Pathways outdoor general areas.
- Undertaking daily Pre-start meeting with the staff ensuring all relevant safety and traffic management is relayed accordingly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Self Employed Resdiental & Commercial Cleaning
Natalie Ahern
05.2015 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
Collections Officer
Accident Compensation Corporation, ACC
09.2010 - 02.2013
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Strong focus on meeting KPI's for high volume outbound and inbound calls
- Collection on ACC levies 30-60 days overdue with negotiation for either payment in full or a payment arrangement that suited both business needs and customers individual situations
- Emphasis on education about customers obligations for ACC compliance.
Complex Debt Officer
Inland Revenue Department
07.2004 - 07.2009
- Maintained strict adherence to the tax departments regulations, minimizing risk exposure for the organization
- Close working knowledge of the Tax Administration Act and working within the confines of the Act to best support the Departments collections objectives
- Tracing of identified debtors using the tools available through IRD
- Holding recorded interviews with clients that were identified as non compliant as per the Departments Risk and Intelligence team.
- Conducting extensive investigation into clients financial conduct.
- Being available to assist with inbound phone lines when required
- Managing hardship relief requests due to tax debt
Credit Control
UDC Finance Limited
11.1999 - 01.2004
- Managed a ledger of 650 + clients for vehicle finance debt ranging from 30-90 days in arrears
- Managed high volume inbound and outbound calls from customers who required assistance with their debts
- Optimized credit control procedures by closely monitoring account activities and proactively identifying potential collection risks.
- Minimized bad debt losses by implementing effective credit control policies and procedures.
- Established effective credit control measures, minimizing bad debt exposure while maximizing revenue opportunities.
- Managed the repossession and post repossession of vehicles that exceeded two months in arrears.
- Working closely with customers with the aim to genuinely keep them in their vehicles.
- Strong negotiation skills and dealing with people with respect and empathy.
- Exceeding in tracking and tracking customers that were "gone no address" GNA
- Having close working relationships with external parties such as repossession agents, vehicle auction staff & car dealerships.
- Strong focus on administration and follow up of repossessed vehicles.
Education
Blue Card
Queensland Government
Brisbane, QLD02-2025
NDIS & Aged Care Support
Queensland Goverment
Brisbane, QLD02-2025
First Aid
Studymix
Brisbane, QLD03-2024
4WD Certificate
Motor School Driver Training Specialists
Brisbane, QLD11-2022
Food Safety Certificate
CTA Training Specialists
Brisbane, QLD03-2022
Skills
- Strong work ethic
- Organizational growth
- Multitasking proficiency
- Reliability and punctuality
- Time management
- Team collaboration
- Attention to detail
- Chemical handling
- Visual observation
- Problem-solving
- Multitasking Abilities
Timeline
Utility Worker
Wild Desert
02.2024 - 01.2025
Mine Site Utility/Supervisor
ESS
04.2022 - 02.2024
Self Employed Resdiental & Commercial Cleaning
Natalie Ahern
05.2015 - 03.2022
Collections Officer
Accident Compensation Corporation, ACC
09.2010 - 02.2013
Complex Debt Officer
Inland Revenue Department
07.2004 - 07.2009
Credit Control
UDC Finance Limited
11.1999 - 01.2004
Blue Card
Queensland Government
NDIS & Aged Care Support
Queensland Goverment
First Aid
Studymix
4WD Certificate
Motor School Driver Training Specialists
Food Safety Certificate
CTA Training Specialists
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