Natalie Andrievski
Wollongong,NSW
Overview
5
5
years of professional experience
Work History
Service Officer
Services Australia
Wollongong, NSW
04.2023 - Current
- began my career in 2023 on the myGov helpdesk, helping customers who’d fallen victim to fraud, securing accounts, and preventing future incidents.
- Assisted with customer requests and answered questions to improve satisfaction.
- Advanced from an APS3 non-ongoing role to an APS4 ongoing position, developing expertise in Local Peer Support, Customer Relations, quality assessments, and Disability Support Pension claims.
- Mentorship and Team Development: Responsible for mentoring new staff, promoting teamwork, and supporting professional growth, praised for problem-solving skills, and empathy.
- Conducted in-depth report writing and data analysis to identify trends, provide evidence-based feedback, and drive continuous improvement.
- Currently, manage investigations into customer overpayments, apply relevant legislation and policies to assess recoverability, and communicate next steps to stakeholders.
- Skilled in identifying risks related to fraud, ensuring payment accuracy, and resolving issues in a timely and fair manner.
- Provided clear, accurate feedback aligned with organizational guidelines, fostering effective collaboration and service delivery.
- Connected individuals with relevant community resources and coordinated referrals.
- Identified the needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
Out Of School Hours Care
Big Fat Smile
Dapto, NSW
12.2021 - 04.2023
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Incorporated multiculturalism into lesson plans by teaching about different cultures around the world.
- Maintained a safe play environment.
- Adapted lessons according to individual student needs while still meeting curriculum objectives.
- Maintained accurate records of attendance, student progress, behavioural issues and other related information.
- Maintained organized and clean classroom and play areas.
- Planned field trips according to age group interests and abilities.
- Communicated with parents or guardians about daily activities, behaviours and upcoming events.
- Provided nurturing and appropriate environment for children of various ages.
- Encouraged positive social interaction between peers through team-building activities.
- Planned and implemented engaging activities to encourage creativity and expression.
- Collaborated with colleagues to ensure consistent implementation of school policies.
- Attended staff meetings to discuss new initiatives or changes in policy and procedure.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Adhered to all safety regulations set forth by local government agencies.
- Supported children with special needs, adapting activities to meet diverse requirements.
Childcare Educator
Grandma Rosie's Childcare Centre
Haywards Bay, NSW
06.2020 - 03.2021
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Monitored individual children during play times and ensured that everyone was included in activities.
- Implemented behaviour modelling and positive reinforcement into daily routines.
- Facilitated group discussions among the kids regarding various topics such as sharing experiences.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults.
- Communicated with children's parents and guardians about daily activities, behaviours and problems.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, and nap time.
- Read aloud and play alphabet games to encourage early literacy.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Supported parents by providing information about their child's growth, and nutrition requirements.
- Built program plans for youth of varying ages to support growth and development.
Skills
- Customer service
- Account Security
- Data analysis
- Report writing
- Fraud detection
- Policy application
- Team mentoring
- Investigation management
- Stakeholder communication
- Interpersonal communication
- Quality assessment
- Problem-solving
- Reporting and documentation
- Written and verbal communication
- Computer literacy
- Team building
- Report preparation
- Time management
RSPCA Volunteer (November 2022 - Current)
Currently a foster carer at Illawarra RSPCA shelter. Assisting with preparing animals for adoption by striving to aid in their development and improving their overall health.
References
References available upon request.
Timeline
Service Officer
Services Australia
04.2023 - Current
Out Of School Hours Care
Big Fat Smile
12.2021 - 04.2023
Childcare Educator
Grandma Rosie's Childcare Centre
06.2020 - 03.2021
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