Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natalie-Anne Pienaar

Blacktown,NSW

Summary

I was in hospitality for the first 15years of my work life. I have always been passionate about swimming and believeing thay everyone should have the opportunity to learn to swim, its a life skill. So I completely changed my career and followed my passion to become a swim teacher/coach and business owner.


I believe we all learn differently and adaption is imperative to the progression and development of a child/adults learning ability, not only in an aquatic environment.


I believe safety comes first, team work and growth is important and my values are based on that.


I am wanting to stay in a company where I am able to bring extra value, not only to the business but the people and children that I get to work with and develop long lasting relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Owner

FINS Swim School
01.2022 - 02.2024
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and developed team members to build human capital.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Prepared annual budgets with controls to prevent overages.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Swim School Manager and Instructor

FINS Swim School
09.2016 - 02.2022
  • Enhanced swim school reputation by consistently delivering high-quality swimming instruction and maintaining excellent customer satisfaction.
  • Developed and implemented innovative lesson plans for various age groups, resulting in improved student progress and retention rates.
  • Managed a team of swim instructors, providing ongoing training and support to ensure top-quality instruction across all classes.
  • Oversaw the daily operations of the swim school, ensuring efficient scheduling, staff management, and facility maintenance.
  • Collaborated with local schools and community organizations to promote water safety awareness through educational workshops and events.
  • Created a positive learning environment that fostered strong relationships between instructors, students, and parents alike.
  • Managed financial aspects of the swim school including budgeting, revenue tracking, and expense control to ensure profitability.
  • Evaluated instructor performance regularly through observation sessions, feedback discussions, and professional development opportunities to maintain high teaching standards.
  • Streamlined inventory management processes, reducing costs while maintaining adequate supplies of essential swimming equipment.
  • Demonstrated commitment to professional development by attending industry conferences, workshops, and seminars to stay current on best practices in aquatic education.
  • Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Monitored budget and expenditures, keeping facility within budget.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Improved student comprehension by incorporating diverse teaching methods and materials.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Strengthened parent-teacher relationships through regular communication, updates on student progress, and involvement in school events.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Education

Swim Instructor

Austswim Australia
Sydney, NSW
08.2023

Skills

  • Regulatory Compliance
  • Labor Relations
  • Business Management
  • KPI Management
  • Budget Administration
  • Administrative Oversight
  • Human Resource Management
  • Relationship Building
  • Budget Development
  • Operations Management
  • Staff Management
  • Contract Management
  • Cost Reduction
  • Employee Development
  • Business marketing
  • Client Service
  • Small business operations
  • Verbal and written communication
  • Quality Management Systems
  • Strategic Planning
  • Customer Relations
  • Talent Development
  • Team Oversight
  • Product branding
  • Consulting
  • Project Management
  • Marketing
  • Business Administration
  • Human Resources
  • Quality Assurance
  • Employee Training
  • Customer Service
  • Entrepreneurial personality
  • Team Collaboration and Leadership
  • Social Media Marketing
  • Driven and Determined
  • Staffing oversight
  • Task Delegation
  • Customer Retention
  • Data Management
  • Schedule Management
  • Administrative Management
  • Program Administration
  • Department Oversight

Certification

Australia


Autism Swim Australia

Austswim Australia

WWCC (Volunteer and would just update to working from when I start)

CPR


Zimbabwe

Zimbabwe Teaching Certificate

Zimbabwe LTS Certification

Zimbabwe L1 Coaching


UK

STA.uk L2 Award Babies & PreSchool Swimming

STA.uk Award in Teaching Swimming (RPL Zimbabwe LTS)


World Wide Aquatics (FINA)

Fina L2 Coaching


United States

ASCA (American Swim Coaches Association)

L1 (Principles of Success)

L2 (The Strokes)

L3 (Physiology & Analytics)


Currently working on Aquaphobia Cerification with Sta.uk online.

Timeline

Owner

FINS Swim School
01.2022 - 02.2024

Swim School Manager and Instructor

FINS Swim School
09.2016 - 02.2022

Swim Instructor

Austswim Australia

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Natalie-Anne Pienaar