Natalie-Anne Pienaar
Blacktown
Summary
With 15 years of experience in the hospitality industry, I have developed strong communication skills to connect effectively with individuals from diverse backgrounds. Passionate about swimming, I transitioned my career to focus on teaching, managing, and promoting diversity, inclusivity, and water safety education for the past 11 years. As a swim teacher/coach and business owner, I prioritize adapting to individual learning styles to foster growth and development. Safety remains my utmost concern, while valuing teamwork, continuous learning, and overall well-being. In my next role, I am eager to contribute to both the success of the company and the individuals, families, and teams I establish lasting relationships with.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Swim Director
Neptune Swim School
05.2024 - Current
- Kept abreast of industry trends and best practices, integrating new knowledge into existing processes to maintain a cutting-edge aquatic program.
- Developed comprehensive training programs for new hires, improving employee retention rates.
- Ensured compliance with facility policies and regulations, conducting regular audits of staff performance and equipment maintenance.
- Increased customer satisfaction by addressing concerns promptly and providing effective solutions.
- Fostered an inclusive community among swimmers through promoting teamwork during group activities and celebrating individual successes.
- Collaborated with management to establish goals for the swim program, ensuring alignment with organizational objectives.
- Assisted in the recruitment process for new staff members by screening candidates, conducting interviews, and making final selections alongside upper management.
- Evaluated staff performance consistently, providing constructive feedback to promote professional growth.
- Oversaw swim lesson program development, incorporating best practices in instruction techniques to optimize learning outcomes.
- Enhanced swimmer safety by implementing rigorous pool monitoring and supervision protocols.
- Promoted a culture of continuous improvement by encouraging staff members to propose ideas for enhancing the swim program and facility operations.
- Boosted staff morale by fostering a positive work environment through open communication and recognition of achievements.
- Conducted regular inspections of pool water quality using proper testing methods that ensured adherence to health department standards.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Tested and maintained water quality with periodic sampling.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Directed and oversaw maintenance records and incident reports.
- Operated, cleaned, and maintained pool water filtrations and water intake and outlet systems.
- Attentively monitored swimmers to identify distress.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
Owner
FINS Swim School
01.2022 - 02.2024
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and developed team members to build human capital.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared annual budgets with controls to prevent overages.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Swim School Manager and Instructor
FINS Swim School
09.2016 - 02.2022
- Enhanced swim school reputation by consistently delivering high-quality swimming instruction and maintaining excellent customer satisfaction.
- Developed and implemented innovative lesson plans for various age groups, resulting in improved student progress and retention rates.
- Managed a team of swim instructors, providing ongoing training and support to ensure top-quality instruction across all classes.
- Oversaw the daily operations of the swim school, ensuring efficient scheduling, staff management, and facility maintenance.
- Collaborated with local schools and community organizations to promote water safety awareness through educational workshops and events.
- Created a positive learning environment that fostered strong relationships between instructors, students, and parents alike.
- Managed financial aspects of the swim school including budgeting, revenue tracking, and expense control to ensure profitability.
- Evaluated instructor performance regularly through observation sessions, feedback discussions, and professional development opportunities to maintain high teaching standards.
- Streamlined inventory management processes, reducing costs while maintaining adequate supplies of essential swimming equipment.
- Demonstrated commitment to professional development by attending industry conferences, workshops, and seminars to stay current on best practices in aquatic education.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Monitored budget and expenditures, keeping facility within budget.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Strengthened parent-teacher relationships through regular communication, updates on student progress, and involvement in school events.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Established effective communication channels between staff members to encourage collaboration and knowledge sharing throughout the team.
Education
Swim Instructor
Austswim Australia
Coogee, NSW08.2023
Skills
- Business Management
- KPI Management
- Budget Administration
- Administrative Oversight
- Human Resource Management
- Operations Management
- Staff Management
- Contract Management
- Employee Development
- Client Relationship Management
- Verbal and written communication
- Quality Management Systems
- Strategic Planning
- Team Oversight
- Human Resources
- Quality Assurance
- Employee Training
- Team Collaboration and Leadership
- Social Media Marketing
- Driven and Determined
- Task Delegation
- Customer Retention
- Data Management
- Schedule Management
- Administrative Management
- Program Administration
- Department Oversight
- Patience and empathy
- Staff training
- Team scheduling
- Reliability
- Critical thinking
- Effective communication
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Coaching and mentoring
Certification
Australia
Autism Swim Australia
Austswim Australia
WWCC (Volunteer and would just update to working from when I start)
CPR
Zimbabwe
Zimbabwe Teaching Certificate
Zimbabwe LTS Certification
Zimbabwe L1 Coaching
UK
STA.uk L2 Award Babies & PreSchool Swimming
STA.uk Award in Teaching Swimming (RPL Zimbabwe LTS)
World Wide Aquatics (FINA)
Fina L2 Coaching
United States
ASCA (American Swim Coaches Association)
L1 (Principles of Success)
L2 (The Strokes)
L3 (Physiology & Analytics)
Currently working on Aquaphobia Cerification with Sta.uk online.
Timeline
Swim Director
Neptune Swim School
05.2024 - Current
Owner
FINS Swim School
01.2022 - 02.2024
Swim School Manager and Instructor
FINS Swim School
09.2016 - 02.2022
Swim Instructor
Austswim Australia
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