Natalie Arcidiacono
Gold Coast,QLD
Summary
A passion for property has driven me to strive for growth and excellence within the industry. I have been fortunate enough to gain a well rounded knowledge of real estate from my growth from receptionist through to a senior staff member, focusing on my recently new position as a Business Development Manager.
My time at PMC Property showcases a proven track record in strategic planning and team leadership. Leveraging skills in business development and effective communication, I excel in a team environment but can also work independently.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Development Manager
PMC Property
03.2023 - Current
- Increased the overall rent role by identifying new business opportunities and cultivating strong relationships with owners and referral partners.
- Whilst facilitating regular communication with new clients to ensure their needs were met.
- In addition to this implemented forward thinking strategies to maintain long-lasting relationships and trust with existing clients.
- Provide rental appraisals for clients and referral partners.
- Generated new business with marketing initiatives and strategic plans including managing two social media accounts.
- Implemented a new data base for client records. Expanded on this by teaching the team on how to use this.
- Created up to date work flows and spreadsheets on the New Business clients in order to guide the team.
- Managed all new client calls and tenant incoming calls.
- Conducted open homes.
- Processing of tenancy applications.
Property Manager & Leasing Manager
PMC Property
12.2019 - 03.2023
- Handled tenant maintenance requests and action of trades.
- Management of tenancy arrears.
- Conducted open homes.
- Managed lease renewals.
- Processed tenancy applications.
- Conducted routine inspections of the entire rent roll of over 700 properties.
- Managed a data base of tenancy enquiry as the full time leasing consultant.
- Conducted regular pool, body corporate, and water audits.
- Dealt with any tenancy related concerns or complaints when the manager was not available.
- Managed a portfolio of 120 properties to cover a 6 month maternity leave.
- Attended QCAT mediation with the RTA to resolve disputes.
- Completed entry and exist condition reports.
Property Manager
Ray White Samford
07.2018 - 12.2019
- Created lease renewals.
- Conducted routine inspections.
- Entry and exist condition reports.
- Leasing of new and existing properties.
- Followed checklist and procedures.
- Assisted with new staff training.
- Conducted new lease and key handovers with new tenants.
- Managed maintenance and trades.
- Work alternate Saturdays in the Sales office assisting with client walk ins and the below tasks:
- Set up meetings for Sales staff.
- Completed admin tasks related to sales contracts.
- Handled all phone enquiries for both sales and rentals.
Receptionist Administrator
Belle Property South Brisbane.
01.2017 - 06.2018
- Answered incoming calls, directing clients to individuals addressing specific needs for both sales and rentals.
- Managed the social media accounts.
- Created marketing material for sales including sign board, imaging, magazine and digital window displays.
- Greeted incoming visitors and clients.
- Managed all incoming and outgoing keys via a key register for all keys for around 1,000 properties.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Managed rental and sales enquiries.
- Prepared sales appraisal listings packs for agents.
- Provided assistance to the property management staff with overflow tasks, such tenancy applications, lease renewals, updated policies and complete new staff introduction packs.
- Maintained a clean, organized, and welcoming reception area.
- Took delivery of packages and documents.
- Provide admin support for sales contracts.
- Scheduling of appointments for the meeting room and ensure it was always presented to a high standard.
- Assisted with hosting open homes for the sales agents.
Administrator
Minestar Alliance.
01.2013 - 10.2013
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Assisted with payroll and processing timesheets of staff.
- Arranged staff travel and managed RDOs.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- All general office duties including phone management, cleaning of the office, filing of documents and calendar management of directors.
- Worked directly with two directors and one other administrator.
Sales Assistant
Pillow Talk
03.2011 - 03.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted with visual merchandising.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Processed all EOFY stock levels.
- Assisted with customer questions to share information about products, availability, and pricing.
- Managed a set location in the store being bathroom which ensured new stock was displayed and available to customers. Including maintaining stock levels and overall tidyness.
Education
Bachlor of Business & Recruitment. - I Did Not Continue Study As I Pursued A Career
Griffith University
Brisbane, QLDReal Estate Certificate
QLDHigh School
Ipswich State High School
Brassall, QLD12.2010
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Business Development
- Client Relationship Building
- Strategic Planning
- Relationship building and rapport
- Verbal and written communication
Certification
- Real estate License.
- Certificate in Business Management.
Additional Information
Experienced with the following programs:
- Property Tree
- Console Cloud
- IRE
- IRE BDM
- Docusign
- Zoho sign
- Zoho
- Inspection Express
- Maintenance Manager
- ADL
- RP Data
Timeline
Business Development Manager
PMC Property
03.2023 - Current
Property Manager & Leasing Manager
PMC Property
12.2019 - 03.2023
Property Manager
Ray White Samford
07.2018 - 12.2019
Receptionist Administrator
Belle Property South Brisbane.
01.2017 - 06.2018
Administrator
Minestar Alliance.
01.2013 - 10.2013
Sales Assistant
Pillow Talk
03.2011 - 03.2012
Bachlor of Business & Recruitment. - I Did Not Continue Study As I Pursued A Career
Griffith University
Real Estate Certificate
High School
Ipswich State High School
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