NATALIE AVIGDOR
Mandalay,Qld
Summary
A diverse range of Skills and Experience,I am a loyal employee with a strong work ethic. Have the ability to adapt to any situation and would welcome the opportunity to work in your establishment
Overview
11
11
years of professional experience
Work History
Catering Supervisor
Cruise Whitsundays
2023.03 - 2023.10
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director and head chef.
- Directed food preparation and cooking activities to meet health and safety standards.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Purchasing,Invoicing and Data entry
Beauty/Massage Therapist
Organica Hair and Body Bar
2022.04 - 2023.01
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Reception/Admin
Kissun Clinics
2019.09 - 2022.04
- Helped patients complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective Practioners calendars and followed up with reminder phone calls.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Reefsleep Host
Cruise Whitsundays
2013.03 - 2019.08
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Looked after guests overnight in all areas on the Reef pontoon
Education
High School Diploma -
Alanvale College
Newnham, TAS11.1991
Skills
- Ability to prioritise tasks
- Time Management
- Excellent communication and customer service
- Readily accepts new challenges
- Able to work independently
- Ability to work in a team environment
- Problem solving
- Written and Verbal Communication
- Relationships and Rapport
- Strategic Direction
- Customer service
- Critical Thinking
Personal Information
Date of Birth: 03/20/74
References
- Jessica Sayers, Owner, Organica, 0410432148
- Crystal Lacey, Owner, Little Fish Tourism, 0410809414
- Cathy Thomas, Owner, Go Vita Gympie, 54826277
Timeline
Catering Supervisor
Cruise Whitsundays
2023.03 - 2023.10
Beauty/Massage Therapist
Organica Hair and Body Bar
2022.04 - 2023.01
Reception/Admin
Kissun Clinics
2019.09 - 2022.04
Reefsleep Host
Cruise Whitsundays
2013.03 - 2019.08
High School Diploma -
Alanvale College
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