Natalie Baldock
Truro,Australia
Summary
Experienced and versatile professional with a strong background in customer service, production assistance, and administrative support. Proven ability to manage diverse tasks efficiently, from operating machinery and handling cash transactions to providing exceptional customer service and ensuring quality standards. Adept at collaborating with team members and maintaining a clean, organised, and compliant work environment. Currently seeking new opportunities to leverage my skills in a dynamic and growth-oriented organization.
Overview
24
24
years of professional experience
Work History
Production Assistant
Treasury Wine Estates
01.2019 - 01.2024
- Cleaning and Maintenance: Maintained a clean and orderly work environment.
- Gift Box Assembly: Assembled high-quality gift boxes with precision.
- Excavator Operation: Safely and efficiently operated excavators for loading and material handling.
- Tissue Wrapping: Wrapped products in tissue paper for protection and presentation.
- Waxing Wine Bottles: Applied professional wax seals to wine bottles.
- Product Labelling: Accurately labelled products to meet branding standards.
- Re-packing: Re-packed products securely and attractively.
- Machine Operation: Ensured smooth operation of various machines.
- Administrative Tasks: Handled record-keeping, data entry, and correspondence.
- Quality Assurance: Conducted quality checks on premium wines.
Waitress/Barista
Café Soul with Zest
01.2018 - 01.2019
- Opening and Closing: Managed daily opening and closing procedures.
- Cleaning and Maintenance: Maintained a clean, safe, and welcoming environment.
- Inventory Control: Monitored inventory, placed orders, and managed stock.
- Cashflow Management: Oversaw cash transactions and balanced the till.
- Shift Changeover: Organized tasks and briefed staff for smooth transitions.
- Front of House: Greeted customers, managed reservations, and handled inquiries.
- Customer Service: Addressed customer needs and resolved issues for a positive experience.
Gaming Room Attendant
Gawler Arms Hotel
01.2018 - 01.2019
- Customer Service: Welcomed guests, assisted with inquiries, and addressed concerns.
- Gaming Area Supervision: Ensured compliance with rules, age restrictions, and responsible gambling practices.
- Gaming Machine Assistance: Provided instructions and troubleshooting support.
- Cash Transactions: Processed transactions, provided change, and ensured financial compliance.
- Area Maintenance: Maintained cleanliness and order.
- Problem Gambling Monitoring: Monitored for signs of problem gambling, provided assistance, and promoted responsible gambling.
- Administrative Tasks: Recorded transactions and documented incidents.
- Security Collaboration: Worked with security to ensure safety and respond to emergencies.
- Regulation Compliance: Stayed updated on gaming regulations and policies.
- Team Collaboration: Worked with staff to maintain efficient operations.
Customer Service Relations
Beyond Bank
01.2016 - 01.2019
- Armaguard Reconciliation: Conducted daily reconciliation of cash and valuables with Armaguard services, ensuring accuracy and security.
- Insurance Policy Consultations: Provided clients with detailed consultations on insurance policies, helping them choose the best options for their needs.
- Wealth Management Referrals: Referred clients to wealth management services, facilitating access to financial planning and investment advice.
- Money Handling: Managed cash transactions, ensured accurate handling of funds, and maintained financial records.
Hairdresser
San Rizz Hairdressing
01.2000 - 01.2010
- Client Consultation: Conducted personalized consultations to understand client needs.
- Haircutting and Styling: Performed precision haircuts and styled hair to meet expectations and trends.
- Hair Colouring: Applied highlights, lowlights, and full colour treatments.
- Treatments: Provided specialized treatments to improve hair health.
- Shampooing and Conditioning: Prepared hair for cutting, colouring, and styling.
- Blow-Drying and Styling: Achieved desired looks with blow-drying and styling techniques.
- Client Education: Educated clients on hair care and styling techniques.
- Sales and Retail: Promoted and sold hair care products and styling tools.
Education
Certificate III -
Hospitality
01.1999
Skills
- Intermediate computer skills
- Customer service skills
- Financial administration
- Basic tax administration skills
- Scheduling of bookings and functions
- Experienced providing quotations
- Basic website management
- Creation of content
- Customer complaint management
- Resolution skills
- Excellent time management skills
- Excellent organisational skills
- Human Resources experience
- Operational management experience
- Staff training
- Recruitment experience
Referee
Narkia Smith
Team Leader
Treasury Wine Estates
Contact: 0425611647
Zoe Harkness
Team Leader
Treasury Wine Estates
Contact: 0400254622
Maz Muldoon
Personal referee
Contact: 0402160028
Timeline
Production Assistant
Treasury Wine Estates
01.2019 - 01.2024
Waitress/Barista
Café Soul with Zest
01.2018 - 01.2019
Gaming Room Attendant
Gawler Arms Hotel
01.2018 - 01.2019
Customer Service Relations
Beyond Bank
01.2016 - 01.2019
Hairdresser
San Rizz Hairdressing
01.2000 - 01.2010
Certificate III -
Hospitality
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