Natalie Betts
Gold Coast ,QLD
Summary
Dynamic professional with a proven track record in customer complaint resolution and staff management, honed at The Star Casino and across diverse roles in marketing and retail. Excelled in creating effective marketing strategies and fostering team collaboration. Known for exceptional customer service standards and adept multitasking abilities, consistently achieving significant outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PGR Food & Beverage Supervisor
The Star Casino
Gold Coast, QLD
04.2021 - 03.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Resolved customer complaints promptly in a professional manner.
Marketing Manager
LUCKY STREAM GROUP PTY LTD
Brisbane, QLD
07.2020 - 03.2021
- Established effective working relationships with sales and agency leadership.
- Coordinated marketing events for showcasing product and service offerings.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Managed social media presence and directed programs to improve social media reputation and recognition.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Marketing Intern
Gourmet Delite
Hawaii, USA
11.2019 - 05.2020
- Participated in organizing and executing promotional events and trade shows.
- Prepared presentations summarizing research findings.
- Assisted in developing and implementing marketing strategies to increase brand awareness.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
- Worked effectively in team environments to make the workplace more productive.
Grocery Store Stocker
Coles
Brisbane, QLD
11.2012 - 10.2019
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Restocked shelves as needed throughout shift based on customer demand.
- Rotated stock to ensure freshness of items.
- Cleaned spills, dirt, dust, debris from aisles, shelves, and coolers.
Education
Commerce
University of Queensland
Brisbane, QLDSkills
- Customer complaint resolution
- Time management
- Health and safety regulations
- Beverage making
- Skilled multi-tasker
- Staff management and leadership
- Adherence to high customer service standards
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Full Professional
Certification
- RII20120 Certificate II in Resource and Infrastructure Work Preparation
- Customer Liaison Officer Course QLD
- Certificate III in Hospitality
- Certificate II in IT
- QLD Driver's License
Criminal History
I was incarcerated from June 15, 2023, to December 19, 2024, serving an 18-month sentence During the 18-month incarceration at Numinbah Correctional Centre and Southern Queensland Correctional Centre, I have gained experience as a leading hand landscaper. I am able to use a whipper snipper professionally, can drive a ride-on mower and experienced in weed killing.
References
References available upon request.
Timeline
PGR Food & Beverage Supervisor
The Star Casino
04.2021 - 03.2023
Marketing Manager
LUCKY STREAM GROUP PTY LTD
07.2020 - 03.2021
Marketing Intern
Gourmet Delite
11.2019 - 05.2020
Grocery Store Stocker
Coles
11.2012 - 10.2019
- RII20120 Certificate II in Resource and Infrastructure Work Preparation
- Customer Liaison Officer Course QLD
- Certificate III in Hospitality
- Certificate II in IT
- QLD Driver's License
Commerce
University of Queensland
Similar Profiles
Noeleen BoveyNoeleen Bovey
Steward Supervisor at The Star CasinoSteward Supervisor at The Star Casino
SANGWON (SAM) PARKSANGWON (SAM) PARK
CASINO CAGE SUPERVISOR at THE STAR CASINOCASINO CAGE SUPERVISOR at THE STAR CASINO
Jinju ShinJinju Shin
Casino Dealer at The Star CasinoCasino Dealer at The Star Casino