Summary
Work History
Education
Skills
License Checks
Employment Goal
Timeline
Generic

Natalie Borg

Melbourne,Victoria

Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Work History

Customer Solutions Specialist

PROBE CX A.T.O campaign
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed and updated databases to handle customer data.
  • Kept accurate records of customer interactions to be used for training, quality assurance, and future reference.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Medical Receptionist/Secretary

Princess park clinic
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Customer Service Represenative

Healthia
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Event Coordinator

MPT
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Communicated with catering, lighting and sound companies to obtain price quotes.

Retail assistant

Baby Bunting
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Cafe all rounder

murchison bakery
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Trained new cafe workers in sales, customer service and safety.
  • Monitored food temperatures to comply with safety regulations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Salon manager & Beauty therapist

50 Shades of Beauty
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients on care processes and advised on further care and products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Answered phone calls and emails to schedule client appointments.

Office Administrator

T.A.P Beverages
  • Interacted with customers by phone, email, or in person to provide information.
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Assisted in the preparation and processing of payroll to facilitate prompt staff payments.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance, and procedural improvements.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.

Waitress, Hostess, and Cashier

Kum Ling
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Owner/Creative Director

Full House Designs
- Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Cultivated forward-thinking, inclusive, and performance-driven company culture to lead industry innovations.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.

Crewmember

Mdonalds
  • Worked front counter, drive-thru, and other areas.
  • Worked well with teammates and accepted coaching from the management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

Advanced Certificate Domestic And Family Violence -

Courses For Me
Melbourne, VIC

Certificate IV Health Administration, -

Open College's

Diploma Of Beauty Therapy And Salon Management -

Curtin University
Perth, WA

Family Violence Foundations V1.019 -

F.V.R.C
Melbourne, VIC

Skills

  • Communication skills
  • Customer service
  • Organizational Skills
  • Time Management
  • Ability to work under pressure
  • Multi-tasking
  • Written and Verbal Communication
  • Computer Skills
  • Teamwork
  • Attention to detail
  • Empathy
  • Decision making
  • POS Systems and Ordering Platforms
  • Adaptability
  • Trauma-informed care/therapies
  • Domestic violence training/prevention

License Checks

  • Working with children check -employee (current)
  • Police check (current)
  • Car licence -Full (current)

Employment Goal

To gain employment and experience within your company and make a positive difference for the company and clients I am fortunate enough to work with

Timeline

Customer Solutions Specialist

PROBE CX A.T.O campaign

Medical Receptionist/Secretary

Princess park clinic

Customer Service Represenative

Healthia

Event Coordinator

MPT

Retail assistant

Baby Bunting

Cafe all rounder

murchison bakery

Salon manager & Beauty therapist

50 Shades of Beauty

Office Administrator

T.A.P Beverages

Waitress, Hostess, and Cashier

Kum Ling

Owner/Creative Director

Full House Designs
- Current

Crewmember

Mdonalds

Advanced Certificate Domestic And Family Violence -

Courses For Me

Certificate IV Health Administration, -

Open College's

Diploma Of Beauty Therapy And Salon Management -

Curtin University

Family Violence Foundations V1.019 -

F.V.R.C

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Natalie Borg