Natalie Bozzi
Reservoir,Vic
Summary
Enthusiastic and energetic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service and a reputation for exceeding benchmarks in a sales environment. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Dependable team player with great communication, organizational skills and strong attention to detail.
Eager to showcase expertise and experience into a new industry that promotes long term careers, work-life balance and that recognises and rewards hard working individuals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phone Sales Agent
Volkswagen & Mazda
10.2023 - Current
- First point of contact assisting all Inbound and Outbound customers with queries and sales
- Generate a significant amount of phone leads from various sources
- Allocate and manage solid appointments across calendar meetings
- Negotiate and close deals, ensuring customer satisfaction and lasting relationships.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages on various vehicle products and services
- Achieved top performer status within the company due to consistent high sales numbers.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Sales Consultant
Dutton One
09.2022 - 08.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Conduct test drives and explain various features on an extensive range of prestige vehicles
- Negotiated pricing, retaining profit and prepared contracts
- Assist with Vic Roads registrations, transfers and administrative duties
- Collaborate with the marketing team, aftersales, warranty and finance departments.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Operations and Sales Co-Ordinator
KTL Australia Pty Ltd
05.2022 - 09.2022
- Understanding of Logistics and Freight Forwarding Globally - Sea, Air, Rail and Road Transport
- Developed strong relationships with carriers and third-party logistics providers to secure reliable transportation services.
- Negotiated competitive rates with carriers, resulting in cost savings for both the company and clients.
- Collaborated with sales teams to develop tailored freight forwarding solutions that met unique client requirements.
- Training in Freight Forwarding Systems and Software
- Complex database entry with excel spreadsheets
- Reduced shipping delays for clients by closely monitoring transportation schedules and proactively addressing potential issues.
- Provided tracking information to enable clients to monitor progress of shipments.
Senior Sales Consultant/Electric Vehicle Specialist
Jaguar Land Rover
08.2014 - 12.2021
- Present, educate and explain in depth details of product range, options, engine variants and pricing structures to customers in an understandable manner
- Facilitating every aspect of the sale process, coordinating test drives, assisting trade in valuations & negotiating high end sales
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Strong introductions to Finance, Insurance & Warranty and service departments to ensure full service provided within the company
- Extensive ongoing product knowledge at Jaguar Land Rover Learning Academy and online courses
- Attend and participate in various drive days for new product releases
- Electric Vehicle representative explaining and demonstrating key advantages of the product and electric vehicle infrastructure in Australia.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Sales Consultant
Nissan
11.2011 - 07.2014
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions online and out of office to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Education
Certificate IV - Building & Construction CPC40120 -
TME - The Management Edge
Melbourne VIC01.2023
Advanced Diploma of Business (Legal Practice) -
NMIT - Northern Melbourne Institute of Technology
Melbourne VIC01.2005
Skills
Customer Satisfaction
Strong Communication
Phone Etiquette
Resilience Under Pressure
Sales Presentations
Negotiation
Teamwork and Collaboration
Adaptability to Change
Conflict Resolution
Problem Solving Strategies
CRM Software, Excel, Word, Outlook
Building rapport
Contract Preparation
Certification
CPR/AED/First Aid Certification
Representative since 2018
Last statement of Attainment January 2024
Victorian Driver's Licence
References
Available upon request
Timeline
Phone Sales Agent
Volkswagen & Mazda
10.2023 - Current
Sales Consultant
Dutton One
09.2022 - 08.2023
Operations and Sales Co-Ordinator
KTL Australia Pty Ltd
05.2022 - 09.2022
Senior Sales Consultant/Electric Vehicle Specialist
Jaguar Land Rover
08.2014 - 12.2021
Sales Consultant
Nissan
11.2011 - 07.2014
Certificate IV - Building & Construction CPC40120 -
TME - The Management Edge
Advanced Diploma of Business (Legal Practice) -
NMIT - Northern Melbourne Institute of Technology