Natalie Brizzolara

State Manger

Johnnys furniture group

Sydney

03.2018 - 05.2024

Managed state-level budgeting and financial operations.
Developed strategic plans to maximize operational efficiency within the region.
Organized regional conferences and workshops for staff development.
Collaborated with other departments to ensure compliance with organizational policies and procedures.
Oversaw implementation of marketing campaigns across all state locations.
Supervised regional sales teams, providing training and support as needed.
Analyzed market trends to identify opportunities for growth in the region.
Reviewed performance metrics on a regular basis to identify areas of improvement.
Coordinated logistics for special events throughout the state.
Created reports outlining progress towards goals and objectives set by executive leadership team.
Conducted interviews with potential candidates for open positions in the region.
Provided guidance and direction to employees on best practices related to their roles.
Ensured that all safety protocols were followed at each location.
Resolved customer complaints promptly, offering appropriate solutions when necessary.
Maintained detailed records of inventory levels across all locations.
Evaluated employee performance on an ongoing basis, providing feedback as needed.
Implemented new processes or technologies designed to improve operational efficiency.
Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Tracked and replenished inventory to maintain par levels.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Designed performance metrics to track progress and strategic business goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Reviewed completed work to verify consistency, quality and conformance.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

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