Natalie Burns
Myocum,NSW
Summary
I am a highly motivated and skilled physics and net zero engineering graduate with proven practical knowledge and understanding for our global mission to reach net zero carbon emissions by 2050!
I have a passion for science and sustainability, along with environmental regeneration and continuously support environmental charities.
I am adept at strategic planning and problem-solving and skilled in key stakeholder relationship building, I excel in roles requiring decision-making and creativity. I have strong presentation, negotiation and communication skills as well as mathematical and problem solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
URBNSURF
09.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fundraising Coordinator
Rainforest 4
01.2021 - 03.2022
- Planned and coordinated fundraising events.
- Organized informative presentations for potential supporters, increasing awareness of the organization''s mission and impact.
- Established strategic partnerships with local businesses to secure sponsorships and in-kind donations.
- Conducted comprehensive evaluations of fundraising events, providing recommendations for improvement and future success.
- Negotiated contracts with vendors for services such as printing, catering or event space rental.
Private Math and Physics Tutor
First Tutors
07.2017 - 01.2019
- Enhanced students problem-solving skills through guided practice sessions and hands-on activities.
- Utilized innovative teaching techniques to clarify difficult topics and simplify abstract concepts for easier comprehension.
- Empowered students with the knowledge needed for lifelong success in math and physics subjects through patient instruction and encouragement.
- Adapted lesson plans based on student feedback and performance data to ensure maximum engagement during tutoring sessions.
- Developed strong rapport with students and parents to establish trust, open communication, and a supportive learning environment.
Assistant Manager of Operations
Cable & Wake
03.2015 - 10.2017
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
Education
Post Graduate Certificate in Net Zero Engineering - Green Energy Engineering
Queens University Belfast
Belfast06.2024
Bachelor of Science - Physics
Queens University Belfast
Belfast06.2017
Skills
- Report Writing
- Presenations
- Strategic Planning
- Innovation and Creativity
- Problem-Solving
- Decision-Making
Timeline
Customer Service Representative
URBNSURF
09.2022 - 10.2023
Fundraising Coordinator
Rainforest 4
01.2021 - 03.2022
Private Math and Physics Tutor
First Tutors
07.2017 - 01.2019
Assistant Manager of Operations
Cable & Wake
03.2015 - 10.2017
Post Graduate Certificate in Net Zero Engineering - Green Energy Engineering
Queens University Belfast
Bachelor of Science - Physics
Queens University Belfast
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