Natalie Carter
Thornlie,WA
Summary
I possess a demonstrated talent for building strong relationships with both customers and team members, using exceptional communication and interpersonal skills. My ability to connect with clients on a personal level has consistently led to high levels of satisfaction and loyalty. In addition, I excel in sales, consistently meeting and exceeding targets.
My commitment to maintaining a meticulously organised workspace ensures precision and attention to detail in all aspects of my work. Whether it's managing appointment schedules efficiently or delivering high-quality services, I strive to exceed expectations at every opportunity. Furthermore, my dedication to ongoing learning and professional development underscores my passion for staying abreast of industry trends and advancements.
In every interaction, I prioritise exceptional customer service, creating a welcoming and comfortable environment for clients throughout their experience. My goal is to not only meet but exceed their expectations, leaving a lasting positive impression that builds loyalty and trust.
Overview
19
19
years of professional experience
Work History
Senior Beauty Therapist
O'Hara Skin & Body Clinic
Southern River, WA
05.2024 - Current
- Deliver exceptional customer service, ensuring a welcoming and comfortable environment for clients throughout their experience.
- Maintain cleanliness and hygiene standards in treatment rooms and equipment to comply with health and safety regulations.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Provide personalised beauty treatments, including facials, chemical peels, microdermabrasion, laser therapy, massages, Reiki, Mesotherapy needling, LED light therapy, lash lifts, brow henna, waxing, and manicures/pedicures, tailored to clients' individual needs and preferences.
- Demonstrate expert knowledge of skincare products and recommend appropriate home care routines to clients.
- Actively promote salon services and products, contributing to increased sales and client retention.
- Collaborate with team members to coordinate appointments, manage client bookings, and ensure smooth operations.
- Conducted assessments of clients' skin conditions to develop individualised treatment plans.
- Demonstrated proper use of equipment and products to ensure safety and client satisfaction.
- Created detailed records of services provided to each client.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Attended professional development seminars related to beauty therapies.
- Capitalised on upselling opportunities for additional products and services to increase sales numbers.
Senior Beauty Therapist
The Beauty Studio
Shenton Park, WA
08.2006 - 04.2024
- Deliver exceptional customer service, ensuring a welcoming and comfortable environment for clients throughout their experience.
- Maintain cleanliness and hygiene standards in treatment rooms and equipment to comply with health and safety regulations.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Provide personalised beauty treatments, including facials, chemical peels, microdermabrasion, laser therapy, massages, waxing, and manicures/pedicures, tailored to clients' individual needs and preferences.
- Demonstrate expert knowledge of skincare products and recommend appropriate home care routines to clients.
- Actively promote salon services and products, contributing to increased sales and client retention.
- Collaborate with team members to coordinate appointments, manage client bookings, and ensure smooth operations.
- Conducted assessments of clients' skin conditions to develop individualised treatment plans.
- Demonstrated proper use of equipment and products to ensure safety and client satisfaction.
- Managed inventory levels by ordering supplies when needed.
- Created detailed records of services provided to each client.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Trained new staff members on proper procedures for performing beauty treatments.
- Organised events such as open days or promotional activities at the salon.
- Attended professional development seminars related to beauty therapies.
- Capitalised on upselling opportunities for additional products and services to increase sales numbers.
Education
Diploma of Beauty Therapy -
Suzie Craddock International School of Beauty
Shenton Park, WASkills
- Strong interpersonal and communication skills
- Excellent customer service and client care
- Ability to work effectively both independently and as part of a team
- Attention to detail and dedication to maintaining high standards
- Flexibility and Adaptability
- Organisation and Multitasking
Achievements
Beauty Therapist of the Year, numerous years within The Beauty Studio.
Breast Cancer Care WA in Salon Pamper Day, on a monthly basis for 5 years providing treatments to patients.
References
Kaama Kukutai 0400 214 144
Anna Glasspool 0452 467 736
Mia Pernechele 0402 411 524
Timeline
Senior Beauty Therapist
O'Hara Skin & Body Clinic
05.2024 - Current
Senior Beauty Therapist
The Beauty Studio
08.2006 - 04.2024
Diploma of Beauty Therapy -
Suzie Craddock International School of Beauty
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