Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Natalie Carter

Como
Natalie Carter

Summary

Dynamic Human Resources Assistant at WAY Electrical with strong administrative skills and a proven track record in records maintenance and relationship building. Successfully managed confidential employee records and enhanced office efficiency, demonstrating adaptability and exceptional communication. Committed to fostering a collaborative environment while supporting talent acquisition efforts and ensuring compliance with HR protocols.

Overview

21
years of professional experience
1
Certification

Work History

WAY Electrical

Human Resources Assistant
10.2022 - Current

Job overview

  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Managed confidential employee records, safeguarding personal and professional information.
  • Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
  • Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Updated spreadsheets and databases to track, analyze, and report on various data needs.

ANZ Bank

Senior Banking Consultant
10.2016 - 10.2023

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Ensured compliance with industry regulations and company policies when processing loan applications.
  • Increased customer satisfaction by providing expert guidance on home loan products and processes.
  • Assisted clients in selecting the best loan product to meet their financial needs and goals.
  • Enhanced company reputation by delivering exceptional service that resulted in numerous positive client reviews.
  • Fielded customer complaints and provided solutions.

ChemTrans

Operations Administrative Assistant
08.2015 - 08.2016

Job overview

  • Maintained organized filing systems, allowing for quick retrieval of information when necessary.
  • Coordinated travel arrangements for executives, optimizing schedules while minimizing costs where possible.
  • Managed office supplies inventory efficiently which resulted in reduced procurement costs without compromising quality.
  • Provided exceptional customer service to internal and external stakeholders, resolving issues promptly and professionally.
  • Prepared professional presentations for meetings using PowerPoint or other visual aids as required by the situation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Commonwealth Bank

Branch Concierge
02.2011 - 01.2016

Job overview

  • Assisted customers with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
  • Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
  • Represented bank at community events to establish strong ties and promote business.
  • Mentored junior staff members, improving their skillset and overall productivity within the team.
  • Upheld stringent bank standards for loans, money handling, and legal considerations.
  • Contacted potential clients to pursue sales and gather funds.

Good Samaritan Industries

Business Development Manager
02.2015 - 06.2015

Job overview

  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Enhanced the company's profitability by identifying and eliminating inefficiencies in existing business processes.

Majestic Sales Tupperware

Manager & Sales Demonstrator
08.2004 - 06.2011

Job overview

  • Managed and motivated my team to be productive and engaged in work.
  • Cross-trained existing members to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted sales revenue with persuasive communication and in-depth product knowledge.
  • Built rapport with potential clients, resulting in increased customer loyalty and repeat business.
  • Worked with team to achieve sales goals for products.
  • Educated customers on product features and answered questions regarding product use.
  • Maintained knowledge of current promotions and product features.
  • Maintained accurate records of promotional events and customer interactions.

Education

Como Secondary College
Como

High School Diploma

Brandon Raynor's - School of Natural Therapies
Darwin, NT

Diploma from Remedial & Deep Tissue Massage

St John's Ambulance
Perth, WA

Senior Advanced First Aid

Skills

  • Administrative skills
  • Office administration
  • Human resources administration
  • Data entry
  • Microsoft office
  • Records maintenance
  • Relationship building

Certification

  • Responsible Service of Alcohol License

Timeline

Human Resources Assistant

WAY Electrical
10.2022 - Current

Senior Banking Consultant

ANZ Bank
10.2016 - 10.2023

Operations Administrative Assistant

ChemTrans
08.2015 - 08.2016

Business Development Manager

Good Samaritan Industries
02.2015 - 06.2015

Branch Concierge

Commonwealth Bank
02.2011 - 01.2016

Manager & Sales Demonstrator

Majestic Sales Tupperware
08.2004 - 06.2011

Como Secondary College

High School Diploma

Brandon Raynor's - School of Natural Therapies

Diploma from Remedial & Deep Tissue Massage

St John's Ambulance

Senior Advanced First Aid

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