Natalie Ceschin

I was employed as a flight attendant for 3 and half years, where I was promoted as Cabin manager within the first 12 months due to exceptional team management skills.

• Ensured safety and comfort of customers onboard aircraft.
• Used excellent customer service skills in addressing passengers' needs.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Resolved passenger conflicts and medical emergencies during flights.
• Answered passenger questions and provided solutions to issues arising during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Collaborated with flight crew to maximize smooth and safe flights.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Demonstrated knowledge of aircraft safety features and emergency equipment.
• Advised passengers of flight regulations to maximize safety and security.

• Tiger Air is a low-cost carrier that connects Australians
• Tiger airline prides itself on providing an efficient and safe carrier service
• Completed first aid training and effectively managed health issues that presented on board
• Educated customers on their roles as passengers to ensure they understood their required response in an emergency
• Liaised with the Australian Federal Police and Border control to maintain customer safety
• Constantly adapted to my skills to manage diverse clients
• Familiar with completing shift work and being on call
• Consistently exceeded customer satisfaction by intuitively detecting and resolving customer issues efficiently.

• Bupa is a diverse company that is committed to providing impeccable service to elongate healthier and happier lives throughout Australia
• Provide a tailored service to client needs depending on their various health matters
• Balance appropriate medical coverage recommendations whist being empathetic regarding delicate customer health information
• Consistently exceed customer satisfaction KPI’s to ensure brand loyalty
• Provide a polished rapport with customers to ensure they comprehensively understand their health insurance rights
• Demonstrate continued resilience when dealing with emotionally delicate medical matters.

• Bond is an unparalleled function space with breathtaking settings for all type of celebrations catering to Melbourne’s elite
• Networked with clients, answering questions and exceeding expectations required within a premium venue to promote overall customer satisfaction
• Managed and prioritised customer expectations to generate an exemplary experience
• Created a positive repertoire with corporate and individual clients, answering event based questions to promote booth hire, therefore generating a larger clientele base.

• Oli & Levi offers quality coffee and seasonal food along with a dash of respite in the bustling CBD
• Cultivated effective communication between staff members to create and maintain a harmonious working environment
• Managed the staff roster and effectively reduced total staff costs
• Coordinated daily and regulated weekly food and beverage stock take with local suppliers, allowing economical costings
• Finalised end of day reconciliation to provide monetary analysis for revenue inferences.

• Eau de Vie is one of Melbourne’s World Class drinking venue
• It offers a momentous degustation amongst a warm ambience companied with exceptional levels of personalised service
• Welcomed guests and organised their detailed dining experience to encompass the highest of customer satisfaction
• Memorised product knowledge of extensive whiskey menu, allowing for an in depth and personal customer experience
• Coordinated with colleagues to prompt open communication about daily team expectations to uphold 5-star values at weekly meetings.

• The Longroom is a Melbourne venue, which prides itself on providing the ultimate in style, service and sophistication
• Demonstrated diversity by capably handling cocktail and bartending roles as well as waitressing whilst overseeing and 20 staff members at any one time
• Networked with clients, answering questions and exceeding expectations required within a premium venue to promote overall customer satisfaction
• Ensured workplace safety by constantly surveying situational and behavioural analysis.