Natalie Chapman
Lilydale
Summary
People and culture management professional with over 15 years of experience leading teams, improving operational performance, and driving customer-focused outcomes. Proven ability to build high-performing teams, mentor staff, resolve conflict, and implement process improvements that enhance efficiency and profitability. Known for strong communication, strategic thinking, and fostering collaborative, accountable workplace cultures.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
18
18
years of professional experience
Work History
Company Director
Tankards Panel Service
Ringwood
06.2017 - 12.2024
- Led day-to-day business operations, ensuring efficient workflows, high service standards, and consistent delivery outcomes
- Implemented streamlined operational processes, improving project timelines and overall team productivity
- Introduced customer feedback systems to identify service gaps and drive targeted improvements
- Fostered cross-department collaboration to align goals, improve communication, and enhance accountability
- Mentored and developed junior staff, supporting skill growth, confidence, and career progression
- Facilitated regular team meetings to maintain alignment, morale, and performance standards
Hairdresser / Company Director
Linea Hairdressing Group
Lilydale & Healesville
12.2006 - 06.2017
- Owned and operated a multi-location salon, overseeing staffing, client experience, and financial performance
- Led, trained, and managed teams of stylists, building a culture of continuous improvement and professionalism
- Developed and delivered structured training programs to improve technical skills and service quality
- Increased revenue through client retention strategies, personalized consultations, and targeted marketing initiatives
- Implemented a new booking system, reducing wait times and improving customer satisfaction
- Resolved client concerns effectively, maintaining strong relationships and a high rate of repeat business
- Ensured compliance with hygiene, safety, and industry regulations
- Introduced cost-control measures that improved profitability without compromising service quality
Education
Certificate III - Hairdressing
Swinburne Institute of Technology
VictoriaSkills
- People & Team Leadership
- Project & Operational Management
- Staff Training & Mentoring
- Conflict Resolution
- Process Improvement
- Customer Experience Management
- Cross-Functional Collaboration
- Communication & Stakeholder Engagement
Additional Interests
- Property management and gardening
- Entertaining
- Travel throughout Australia
- Food and wine
- Supporting my children’s sporting and educational pursuits
References
References available upon request.
Timeline
Company Director
Tankards Panel Service
06.2017 - 12.2024
Hairdresser / Company Director
Linea Hairdressing Group
12.2006 - 06.2017
Certificate III - Hairdressing
Swinburne Institute of Technology